Dan Berthiaume
ARTICLES BY THIS AUTHOR
- 3/29/2021
Albertsons and Google partner to enhance grocery shopping
A leading U.S. grocery conglomerate is collaborating with Google to develop a wide range of omnichannel customer-friendly services, including everything from hyper-local shoppable maps to predictive grocery list building. - 3/29/2021
Specialty grocer boosts omnichannel efficiency with micro-fulfillment
H Mart is adopting a supply chain solution that is growing in popularity with many of its larger competitors. - 3/28/2021
CSA Q&A: EY talks about staying relevant, building trust with consumers
COVID-19 caused profound changes in how consumers live their lives and retailers must adapt their selling strategies accordingly. - 3/28/2021
Text-to-order takes flight at Jet’s Pizza
A pizza chain with franchises across the country is enabling customers to place orders via text, assisted by an artificial intelligence engine. - 3/28/2021
Specialty footwear retailer M. Gemi turns customers into sellers
M.Gemi, a Boston-based Italian footwear brand, is creating a new social sales program – for its top customers. - 3/28/2021
Clarins holds the cookies, serves triggered emails
A global skincare brand is delivering highly personalized, one-to-one email promotions to customers – at scale. - 3/25/2021
BDO Q&A: Four questions about the state of retail
CSA spoke with David Berliner, leader of BDO’s restructuring and turnaround service, about the state of retail after such a disrupted year. - 3/25/2021
Online furniture retailer streamlines visual merchandising with AI
Coleman Furniture is building visually focused customer journeys around the products customers are most likely to buy. - 3/25/2021
Redefining customer experience in response to BOPIS
The rise of omnichannel shopping has changed consumer expectations, and retailers must adjust accordingly. - 3/25/2021
The top supply chain challenge for retailers is…
The two biggest supply chain issues reported by retailers both involve demand fluctuations.
