ARTICLES BY THIS AUTHOR
- 4/24/2020
How to secure store operations during COVID-19 – and beyond
By implementing advanced store operations technology now, retailers will receive benefits even after the COVID-19 pandemic has passed. - 4/24/2020
Amazon plants seeds for forest restoration initiative
Amazon is making a $10 million grant to conserve, restore, and support sustainable forestry, wildlife and nature-based solutions across the Appalachian Mountains. - 4/24/2020
T-Mobile adds human touch to its AI-based customer service platform
A leading retailer of wireless communication services and products is leveraging a new managed service from Amazon Web Services (AWS). - 4/24/2020
Local Ace Hardware store offers virtual home help
An Ace Hardware independent retailer is providing project assistance via mobile app. - 4/24/2020
Big uptick in sales of electronics, cooking items, food, other essentials
The COVID-19 pandemic has caused a major surge in online shopping — even by a group that has traditionally preferred stores. - 4/24/2020
Survey: Customers willing to allow more time for deliveries during COVID-19
Retailers have some leeway with delivery during the COVID-19 pandemic, but they need to maintain communication. - 4/24/2020
Peet’s brings the morning jolt to your door
Peet’s Coffee is introducing delivery in select locations. - 4/23/2020
CSA Exclusive: Remarkable customer experience leads to retail success
A leading retail influencer advises retailers to connect with their customers in memorable and personal ways. - 4/23/2020
Study: Cashierless stores play a role, but how big?
New analysis of the Amazon Go cashierless convenience/grocery store format suggests not every retailer may want to adopt it. - 4/23/2020
J.C. Penney leverages reverse supply chain for charity
J.C. Penney Co. is helping customers donate used items to support job training and education.