Dan Berthiaume
ARTICLES BY THIS AUTHOR
- 1/21/2021
Survey: Many consumers will continue online habits post-pandemic
More than four in 10 U.S. consumers will do more online shopping post-pandemic. - 1/21/2021
This is not your father’s retail fulfillment center
Robots, customer-centric delivery hubs, and micro-fulfillment are transforming the traditional retail fulfillment center model. - 1/21/2021
Best Buy commits $44 million to expand college, career opportunities
Best Buy is expanding upon its efforts to support black, indigenous and people color (BIPOC) students. - 1/21/2021
Major retailers continue push for COVID-19 vaccination
Amazon, Walmart, and Walgreens are all taking an active role in administering the COVID-19 vaccine. - 1/21/2021
Amazon plans five supply chain facilities in Quebec
Amazon is making a major investment in its Canadian fulfillment infrastructure. - 1/21/2021
Zappos becomes exclusive UFC wholesaler in U.S.
Zappos.com will create officially licensed fan gear and lifestyle apparel for UFC. - 1/21/2021
CSA Exclusive: EY sees permanent shifts in consumer behavior
Jeff Orshell, EY Americas consumer retail leader, recently shared his thoughts on how retail will continue evolving in 2021 and beyond, as the COVID-19 pandemic begins to subside. - 1/21/2021
Survey: Online customer service misses the mark
Retailers are frustrating online shoppers with their customer service efforts, at their own risk. - 1/21/2021
Athleta expands assortment of extended sizing
A specialty apparel retailer is making 70% of its spring 2021 collection available in extended sizes. - 1/21/2021
Instacart to lay off more than 1,800 as part of curbside changes
Instacart is introducing two new models for its Instacart Pickup curbside service, and will eliminate close to 2,000 in-store shopper positions as a result.
