ARTICLES BY THIS AUTHOR

• 1/10/2023

  SelectBlinds transforms enterprise customer experience

  A direct-to-consumer retailer of custom blinds and shades is upgrading how it serves customers at every touchpoint.

  Dan Berthiaume

  
• 1/10/2023

  Most online shoppers willing to pay for returns if …

  E-commerce retailers can charge for returns — if they make it worth the customer’s while.

  Dan Berthiaume

  
• 1/10/2023

  Save Mart, Lucky and FoodMaxx launch movie reward perk

  Three banners of regional grocery conglomerate The Save Mart Companies are giving shoppers a reason to catch a movie.

  Dan Berthiaume

  
• 1/10/2023

  More than half of U.S. households order groceries online in December

  Online grocery retailers ended the year strong with $9.1 billion in total sales in December 2022, up 2.4% year-over-year.

  Dan Berthiaume

  
• 1/10/2023

  GNC shifts customer contact center to cloud

  GNC is ensuring it can stay up to date with the latest developments in customer contact center technology.

  Dan Berthiaume

  
• 1/9/2023

  Giant Food to run free virtual health classes

  A greater Washington, D.C., regional grocery chain is preparing to launch a five-week virtual series of free online nutrition and healthy living classes.

  Dan Berthiaume

  
• 1/9/2023

  Rite Aid enables in-store cash bill payment

  Rite Aid Corp. is launching a new financial service for customers at its stores.

  Dan Berthiaume

  
• 1/9/2023

  Survey reveals how consumers shop on Amazon

  Online consumers do more on Amazon than click-and-buy products.

  Dan Berthiaume

  
• 1/9/2023

  Adobe: Online prices fall for fourth straight month in December

  Holiday discounting produced a year-over-year decline in overall U.S. online prices during December 2022.

  Dan Berthiaume

  
• 1/9/2023

  Amazon expands Buy with Prime after successful launch

  A program that extends the benefits of Amazon Prime shopping will soon be open to all third-party Amazon retailers.

  Dan Berthiaume