Dan Berthiaume
ARTICLES BY THIS AUTHOR
- 2/20/2023
ACSI: Online retailer tops satisfaction ratings in impressive debut
An online retailer making its first appearance in an established customer satisfaction study has come out number one in both online and overall rankings. - 2/20/2023
Subway to pilot fast EV-charging stations; with 'Oasis' charging parks to come
Subway wants to make things more convenient for drivers of electric vehicles. - 2/16/2023
Amazon wants corporate employees back in the office three days a week
Amazon is tightening its in-office requirements for corporate workers. - 2/16/2023
Amazon eliminates shopping user experience research team
The Amazon Shopping organization has laid off its entire user experience research staff. - 2/16/2023
Exclusive Q&A: Carrefour Italy understands its in-store shoppers — here’s how
The Italian division of France-based global retail giant Carrefour is analyzing store customer behavior at a granular level. - 2/16/2023
Japanese beauty brand Tatcha brings ‘forest bathing’ to metaverse
The new Tatcha online store immerses customers in a virtual outdoor environment, with a complementary physical pop-up. - 2/16/2023
ChatGPT is coming – what it means for your enterprise
A new artificial intelligence (AI) platform holds the potential to transform retail. - 2/15/2023
Survey: Retailers fail to meet online customer search expectations
There is a jarring disconnect in what consumers expect from online search and what e-commerce retailers are delivering. - 2/15/2023
How does AI affect customer behavior?
A new survey reveals how consumers respond to artificial intelligence-based customer service interactions, such as with automated chatbots. - 2/15/2023
Here’s what customers want from online grocery shopping experiences
A large majority of surveyed consumers agree on a few key aspects of online grocery shopping they consider important.
