ARTICLES BY THIS AUTHOR

• 2/9/2023

  Consumers trust these three retailers with their data

  Consumers have some serious misgivings about their privacy when using technology, but think their personal data is safe with three specific retailers.

  Dan Berthiaume

  
• 2/9/2023

  Exclusive Q&A with DTC brand Chubbies customer experience manager

  A direct-to-consumer specialty menswear brand is using cloud-based scalability to ensure proper customer help desk staffing levels.

  Dan Berthiaume

  
• 2/9/2023

  Three regional retailers showing customers love this Valentine’s Day

  Customers can receive big love even from smaller retailers.

  Dan Berthiaume

  
• 2/8/2023

  Online shoppers won’t make a purchase without this offering…

  More than six in 10 consumers won’t complete an online transaction unless a very important option is included.

  Dan Berthiaume

  
• 2/8/2023

  Activewear brand Alo opens metaverse store

  Alo is launching an immersive digital version of its brick-and-mortar Alo Yoga stores that includes virtual reality components.

  Dan Berthiaume

  
• 2/8/2023

  Dick’s Sporting Goods goes big on in-store resale events

  Dick’s Sporting Goods is offering hundreds of in-store trade-in events during the first half of 2023.

  Dan Berthiaume

  
• 2/8/2023

  The #1 online grocer is…

  Online grocery shoppers have declared which retailer provides their most preferred e-commerce experience.

  Dan Berthiaume

  
• 2/8/2023

  Adobe: January marks fifth straight month of falling online prices

  U.S. online inflation continued its pattern of easing in January 2023.

  Dan Berthiaume

  
• 2/7/2023

  David’s Bridal partners with silk flower rental provider

  David’s Bridal continues expanding its presence in the wedding planning space.

  Dan Berthiaume

  
• 2/7/2023

  Do customers like AI-based chatbots?

  A new survey of U.S. consumers reveals their views on artificial intelligence, especially when it comes to customer service chatbots.

  Dan Berthiaume