ARTICLES BY THIS AUTHOR
- 3/15/2022
Regional grocer makes online pickup more accessible
Giant Food is making a major, consumer-friendly change to its online grocery pickup service. - 3/15/2022
Walmart to hire 5,000-plus technology workers; open two new tech hubs
Walmart is making a significant commitment to expanding its global technology operation. - 3/15/2022
Adobe: Online retail will pass $1 trillion in 2022
Online spending in the U.S. is being boosted by inflation and consumers who are sticking to their pandemic shopping habits — particularly in three categories — even as in-store visits pick up. - 3/15/2022
Survey: Younger consumers drive shift toward mobile shopping
Mobile devices continue to grow in importance as an omnichannel shopping tool, especially among certain generations. - 3/15/2022
Macy’s rebrands with customer-focused brand platform
Macy’s is putting a big new emphasis on personalization, in-store and online. - 3/15/2022
CSA Exclusive: Three experts give insight on maintaining loyalty
Top executives from Petco, Mastercard, and Hanes Brand are sharing suggestions on how to ensure customer loyalty in a challenging retail environment. - 3/14/2022
Survey: Customer expectations for chatbots are…
A new survey reveals the most popular benefits consumers expect to gain from interacting with customer service chatbots. - 3/14/2022
Survey: Winning retailers differ from peers in pricing strategy
Top-performing retailers stand out in how they look at and respond to pricing challenges. - 3/14/2022
CSA Exclusive: H&M streamlines fulfillment with robotics
A global fashion giant is increasing the efficiency of online order fulfillment by implementing robotic technology in its North American warehouses. - 3/11/2022
Bad customer service puts brands at risk
Consumers do not give brands a lot of leeway in the level of service they expect.