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ARTICLES BY THIS AUTHOR
- 2/7/2021
Analysis: Valentine’s Day Under COVID-19 Will Break Last Year’s Record Sales
Consumer psychology is primed to make Valentine’s Day an even bigger retail event this year than last year, when sales hit an estimated $27.4 billion, representing a 20% year-over-year increase from 2019. - 2/4/2021
2021: New Year, Similar Challenges
As we kick off 2021, with the pandemic still unfortunately a top-of-mind concern, retailers continue to face increased pressures and competition, particularly given the significant uptick in online shopping. - 2/2/2021
Analysis: Bezos’s departure reflects Amazon shift from retailer to tech company
Amazon’s decision to hand Andy Jassy, head of the Amazon Web Services' (AWS) cloud computing business, the job of replacing Jeff Bezos as Amazon’s chief executive completes Amazon’s shift from being a retailer to a technology company. - 1/31/2021
Gift Card Boom: How to maximize spending
With the holiday season now behind us, our unprecedented circumstances brought to light something we all expected: Shopper behavior has changed dramatically. - 1/28/2021
Four ways to rebuild your retail pricing foundation in 2021
The beginning of the year is always a good time to realign business objectives and consider the company’s overall goals. - 1/26/2021
Fulfilling Consumers’ Need to Connect with Others in a Virtual World
Gift shopping is arguably one of the most aspirational, thought-filled and human-centered of all shopping experiences. - 1/24/2021
Facilities Management: New Best Practices
Long before COVID-19 was even a part of our vocabularies, retail stores have strived to keep their locations clean, safe and visually pleasing. - 1/21/2021
Customer-centricity: Predictions for 2021 & beyond
A transformative 2020 has elevated the role of the customer in monumental ways, accelerating any preexisting imperatives that ladder up to business growth. - 1/18/2021
How Air Quality Technologies Can Help Keep Shoppers Safer
The concept of a healthy building isn’t new but has become increasingly relevant topic as retailers look to create healthier, safer and more differentiated shopping experiences. - 1/14/2021
Best holiday sales in years driven by plucky consumers — in-store and online
Confounding dour predictions of soggy holiday sales — and defying COVID headwinds — America’s resilient shoppers drove the November-December holiday period to a record-breaking $768 billion in sales, a remarkable 8.6% leap from last year’s $707 billion.
