Ahold Delhaize USA modernizes store operations
Ahold Delhaize USA is launching a major store technology upgrade with a new POS implementation.
The U.S. subsidiary of Dutch supermarket conglomerate Ahold Delhaize is building on its deployment of NCR Voyix technology by implementing the Voyix Commerce platform to help modernize key store capabilities including POS, self-checkout, pharmacy, and fuel operations. The rollout is underway with new POS technology now available in 100 stores, with the installation continuing over the next several years.
“As we advance our technology strategy, we’re focused on making it easier for customers to shop with our brands and easier for our brands’ associates to serve their customers,” said Ann Dozier, CIO, Ahold Delhaize USA. “Our goal is to create a more consistent technology foundation and a more connected experience, while maintaining the flexibility that allows each of our local brands to meet its customers’ needs in the short term and positions us for the future.”
Ahold Delhaize USA is in the midst of major enterprise-wide efforts to update its technology infrastructure. These include in-store “Savings Stations” discount kiosks, embedded customer personalization capabilities, a mobile employee app, and a proprietary digital and e-commerce platform for its five banners – Food Lion, The Giant Company, Giant Food, Hannaford, and Stop & Shop.
[READ MORE: Ahold Delhaize USA rolls out digital platform across banners]
“We’re proud to continue supporting Ahold Delhaize USA and its brands as they advance their technology modernization strategies,” said James G. Kelly, president and CEO of NCR Voyix. “Modern retailers need a technology foundation that can simplify store operations while giving them the flexibility to innovate as customer expectations evolve. This multi-year modernization demonstrates the role our next-generation platform can play in enabling transformation at enterprise scale.”
According to Ahold Delhaize USA, this latest rollout is also part of a broader strategy to simplify its technology landscape, strengthen shared capabilities and support the distinct strategies of its local brands.
Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, includes Food Lion, The Giant Company, Giant Food, Hannaford and Stop & Shop. When considered together, the companies of Ahold Delhaize USA comprise the largest grocery retail group on the U.S. East Coast and the fourth-largest in the nation, serving 26 million omnichannel customers each week.
