Survey: Don’t overlook the importance of phone callsA new survey of 500 U.S. consumers indicates that a good old-fashioned phone conversation goes a long way in making a sale. Study: ‘Buy-now-pay-later’ usage set to explodeA new study from Juniper Research forecasts a bright future for flexible buy-now-pay-later (BNPL) online payments. E-commerce is not a game – but games can become e-commerce Video games are emerging as a mainstream channel for online consumer engagement, and even sales. ‘Buy-now-pay-later’ use soars 81% over last year Younger consumers are driving the use of flexible payments. CSA Exclusive: Retailers see tech as crucial to customer experience In a Rackspace Technology survey exclusively released to Chain Store Age, retailers revealed a customer-centric view of technology. Netflix enters direct-to-consumer retailing Amazon bought a film studio, and now Netflix is opening a full-fledged e-commerce site. Kohl’s hopes to wow customers with June sales extravaganza At least four major retailers are running June sales extravaganzas that directly compete with Amazon Prime Day. CSA Q&A: Verizon Media says brick-and-mortar still vital post-COVID-19 Despite the shift to e-commerce caused by COVID-19, retailers’ post-pandemic strategies should include a prominent focus on physical stores. U.S. online sales forecast revised upward E-commerce is on track to surpass 20% of total U.S. retail sales by 2024. Shopify: Customer service lets small brands compete with marketplaces Independent retailers and brands face stiff competition from large online marketplaces, but can leverage personalization and product quality to thrive. First Previous 651 652 653 654 655 Next Last
