Artificial Intelligence

Atlanta - Manhattan Associates Inc. is releasing a new capability within its omnichannel Order Management application. Known as Available to Commerce (ATC), this capability gives retailers the power to offer specific units of inventory available for sale in the most appropriate channel (online, store, same-day delivery, etc.) and then optimize how the order is fulfilled, all based on a variety of strategic planning and daily operational variables.

E-commerce technology company Qubit has announced a $26m Series B investment led by Accel Partners, with participation from original investor Balderton Capital and Salesforce Ventures, Salesforce.com's corporate investment group.

Qubit's personalization platform collects detailed information about users' interactions with a website and analyses it to identify patterns of behavior that drive revenue and inspire business-wide optimization decisions.

New York -- SmartFocus announced that U.K. department store retailer House of Frasier has selected SmartFocus' Insights technology to gain a holistic view of their customers and continually deliver personalized interactions that increase engagement.

Ace Hardware has saved an average of 81% on lighting-related energy use in its 1 million-sq.-ft. retail support center in Rocklin, California, since implementing a LED upgrade.

The upgrade, completed in October 2013, involved replacing 1,551 T5 fluorescent and 102 metal halide lamps with an intelligent LED system from Digital Lumens.

By Bill Davis, Director, MB&G Consulting

A global report by Capgemini, a leading provider of consulting, technology and outsourcing services, claims that consumers consider social media a less important part of their customer journey — from awareness, through to post-sale activity — compared to two years ago.

Defining the scope of a CFO’s oversight is challenging because it’s still evolving. Besides the overarching responsibility of overseeing and reporting finances, the role now often includes strategic planning, technology and investor relations.

New areas of reporting, including corporate social responsibility and environmental performance, are also being added.

Helping customers achieve a perfect fit the first time around is the holy grail for many online retailers, and there’s little mystery why: A less-than-ideal fit is the No. 1 reason online purchases are returned. It’s difficult for a consumer to visualize how an item on a digital screen will look on their body. It’s especially challenging for women’s apparel because no two brands size their products the exact same way.