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Amazon’s Bezos not afraid of failure
Amazon is the best place in the world to fail — that’s just one of the insights and observations in CEO Jeff Bezos’ annual letter to shareholders. Bezos talks about the importance of experimentation at Amazon in the letter, and also discusses failure in words that are rare for a CEO to use in a letter to investors, according to the Washington Post. He also cites the three "bold bets" at Amazon that have worked, starting with Amazon Web Services.
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1-800-Flowers.com plants seeds of seamless consistency
Specialty retailer 1-800-Flowers.com operates across several banners and channels, and is trying to present as unified a customer experience as possible.
1-800-Flowers has chosen the IBM Commerce on Cloud solution to ease the process of conducting transactions across all its brands, including Harry & David, Wolferman’s and Fannie May. The platform will also help deliver a seamless customer experience across the Web, mobile and call center channels.

