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Artificial Intelligence

  • Report: Contact centers 'out of touch' with consumer needs

    Industry observers are reporting that customer service is on the decline. The culprit: contact centers.  

  • Pizza giant introduces bots for ordering

    Domino’s customers can now place their orders without ever talking to a human.   Starting Sept. 15, Domino’s customers with a “pizza profile” on the chain’s website can place orders via bot-based Facebook Messenger. The pizza chain's in-house team, which created zero-click ordering via Amazon Echo and Apple Watch, also developed Domino's new ordering bot.  

  • Startups Spotlight: Holograms Are Coming to a Store Near You

    If you think holograms are a thing of the future, then the future has arrived. Innovative companies are developing solutions that leverage holographic displays to attract and engage distracted customers. Another startup is riding the customization bandwagon to deliver perfectly fitting denim, while still others are offering ways to improve your loyalty program, make in-store checkout as painless as possible, and deliver consumer insights that are fresh — not five months old.

  • Report: Digital-influenced in-store spending keeps rising

    Despite an increase in digitally-influenced retail spending, a gap still remains between retailers and digital shoppers.

    Digital interactions influence 56 cents of every dollar spent in retail stores, totaling $2.1 trillion by the end of the year – up from 14 cents of every dollar in 2013, according to Deloitte's new study, “The New Digital Divide: The Future of Digital Influence in Retail.”

  • Report: Digital dictates the majority of in-store purchases

    Traditional retailers who think the digital tide can be turned back are deluding themselves, according to the consulting firm’s fourth annual “New Digital Divide” report. With Facebook and Google playing host to hours of commercial interactions with consumers on a daily basis, the classic retail brand’s ability to guide the path to purchase is waning.

  • Chipotle in drone test — on a college campus

    Chipotle Mexican Grill is going to test delivering burritos by drones.
     
    The Mexican fast-casual brand has teamed up with Project Wing, a unit of Google’s parent company Alphabet Inc., to deliver the items to a select group of students and employees at Virginia Tech, USA Today reported.

    The test will last a few weeks, the report said, with the drones delivering the food with a winch.  

  • Shell Retail adds new life into POS

    The fuel retail industry may innovate at a snail’s pace, but Shell Retail is bucking the trend.

    Following a year-long proof-of-concept, the gasoline and convenience store retailer is embarking on an iPad-based point-of-sale (POS) deployment at dedicated locations. The robust cloud-based system is designed to centrally manage fuel stations and markets more effectively; ensure compliance with data security standards, and most importantly, improve the customer experience through the point-of-purchase.

  • Office Depot expands ‘customer science’ commitment

    Retail success is based on a blend of art and science. Office Depot is such an advocate that it is expanding its use of customer insights and dedication to customer science.  
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