TECHNOLOGY

A new survey indicates that Taylor Swift has substantial influence on how and why “Swifties” make purchases.

Overall customer satisfaction in the retail sector is on the rise.

Walmart Inc. will soon roll out a new augmented reality (AR)-enhanced shopping experience for eyewear customers.

With artificial intelligence (AI) and other technologies becoming more prevalent, employees are seeking more perks related to upskilling from their employers.

Amazon achieved its fastest-ever global shipping times last year but isn’t resting on its laurels.

A leading customer messaging and payment platform is making it easier for users to track customer interactions and conversations.

A large number of marketers are concerned about losing access to their brand or retailer’s fans on social media.

As the retail industry looks toward the year ahead, many businesses are exploring how AI can help them deliver a better customer experience, and a better bottom line.