Retailers investing 2% to 4% of total revenues in loyalty, CRM programsCustomer loyalty is big business and getting even bigger. Survey: Retailers’ top concerns about the cloud are…A new survey from Retail Systems Research (RSR) reveals almost all retailers share similar concerns share certain cloud technology concerns. Regional grocer gets jump on fraud Texas-based grocery retailer Brookshire Brothers is using advanced analytics to stay ahead of fraud schemes. Study: Most moms do grocery shopping in-store but online gaining steam Despite the changing grocery landscape and the growing availability of shopper-friendly technology, moms are still shopping brick-and-mortar retail. Rent the Runway paves way for growth with new headquarters Rent the Runway Inc. is doubling the footprint of its New York City headquarters. Amazon rebrands, expands Middle East marketplace Amazon is giving its Middle Eastern marketplace (Souq online) a new name, broader assortment, and new shopping options. Banana Republic votes for synchronized merchandising Banana Republic is obtaining a clear view of merchandising activities through the cloud. Survey: Personalization works, until it gets creepy Consumers respond to personalized marketing, but retailers must respect certain boundaries. CSA Exclusive: Closeout chain shifts from email to support store growth Ocean State Job Lot is adopting a real-time communication platform as part of an aggressive store and technology expansion initiative. Google helps small retailers handle large call volumes Google’s Area 120 internal incubator is scaling phone-based customer service for small retailers. First Previous 961 962 963 964 965 Next Last
