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TECHNOLOGY

  • Abercrombie expanding in a big way in China

    Abercrombie & Fitch is setting its sights on Chinese teens in a new partnership with China's online giant.   The retailer will start selling its namesake brand and Abercrombie kids line on Alibaba Group's Tmall website, starting on July 26. Tmall, which is China's largest consumer website for brands and retailers, has carried Abercrombie's Hollister brand since 2014.  
  • Study: Online glitches jeopardize customer trust

    Websites with technical difficulties do more than frustrate shoppers — they damage a brand’s reputation.   This was according to a new survey from QualiTest Group. The report, which was conducted with Google Consumer Surveys in June 2017, was based on a sample of more than 1,000 respondents from the United States between the ages of 18 and 54.  
  • Walmart developing facial recognition technology

    The nation's largest retailer is working on technology to enable store associates to respond more quickly to potential customer service issues.   The chain is developing facial recognition technology to detect frustrated or unhappy shoppers, according to a report by Business Insider. The technology uses video cameras at checkout lines that monitor customers' facial expressions and movements to identify varying levels of dissatisfaction, according to a patent filing, the report said.   
  • Online giant in deal with unlikely retail partner

    Amazon is staking a claim in the appliance market in a big way in a partnership with Sears Holdings.   The embattled retailer announced it will sell its prized Kenmore-branded appliances on Amazon. The deal opens the way for the broadest distribution to date of Kenmore products outside of Sears stores and its websites. Distribution will be nationwide, and Sears Home Services and Innovel Solutions units will provide delivery, installation, and other services.  
  • Department store giant’s annual anniversary sale goes digital

    Nordstrom is putting a modern spin on a 50-year-old tradition.   The Nordstrom Anniversary Sale — an event that launched in the 1960s — is stepping up its digital game this year. To drive customer engagement throughout the two-week event which kicks off on July 21, the department store giant teamed up with Snapchat to create a custom lens that features accessories that will be highlighted during the Anniversary Sale.   
  • Discounter pulling plug on loyalty program

    Target is discontinuing its mobile Cartwheel Perks rewards program, but new app-based improvements are underway.   The discounter alerted shoppers participating across its five test markets via email that its “perks pilot is winding down.” Shoppers have until August 27, to collect points toward perks rewards, and all rewards must be redeemed by October 27, according to Target.  
  • Menswear retailer launches its first mobile app

    Destination XL Group has a new way to connect with its loyal shoppers.   The menswear retailer launched its first mobile app — a move that will help it engage shoppers whether they are on-the-go or in-store. Designed with mobile commerce provider PredictSpring, the app will help Destination XL create a more modern shopping experience.  
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