CSA Exclusive: Combat rising returns with flexibility, analyticsAlthough already high rates of merchandise returns are climbing during the COVID-19 pandemic, strategies are available to mitigate the impact. Exclusive: Store success rests on digital transformationThe brick-and-mortar store is becoming a major center of technology. Bed Bath & Beyond Mexico will personalize search in real time One of the largest omnichannel home furnishings and decor retailers in Mexico will roll out the Algonomy FIND algorithmic search optimization tool. Revlon freshens up direct-to-consumer cloud infrastructure A leading cosmetics brand is deploying SAP cloud technology to support continued growth in its burgeoning e-commerce sales channel. Claire’s to drive store growth with analytics Claire’s Stores will deploy custom analytics solutions to support its expansion in Europe. Most consumers will make a majority of holiday purchases online More than half of holiday shoppers plan to focus on e-commerce, with mobile and artificial intelligence-based services a strong draw. Canadian toy retailer grows digital sales 300% with AI Mastermind Toys is leveraging artificial intelligence to create a customized, personalized omnichannel experience, which is paying dividends. BJ’s serves older customers with voice-based virtual assistant BJ’s Wholesale Club is automating chat- and call-based customer service to ensure longstanding shoppers are satisfied. Walmart takes big step as tech platform; partners with Adobe Walmart will begin offering several of its own technologies and capabilities to other businesses and brands. Justice’s online relaunch is off to promising start Tween apparel brand Justice is obtaining some impressive early results in the first 90 days of going live with its new e-commerce site. First Previous 117 118 119 120 121 Next Last