OPERATIONS / SUPPLY CHAIN

Amazon’s new program could give carriers like United Parcel Service and FedEx a run for their money.   The online giant is experimenting with a program that rivals services handled by longtime partners UPS and FedEx. Specifically, it is dabbling in a program designed to make more products available for free two-day delivery and relieve overcrowding in its warehouses, according to Bloomberg.  

Following suit of older generations, younger shoppers want to pay for purchases with credit cards.    Specifically, Gen Z (ages 18-24) and Gen Y (ages 25-34) are comfortable using credit to make purchases, and overwhelmingly prefer credit cards to monthly payment options, according to new data from Vyze, a provider of cloud-based financial technology solutions.   

For all the buzz about buy-online-pickup-in-store, not that many retailers are actually deploying the service.   

Shake Shack, the burger chain founded by famed restaurateur Danny Meyer, is taking a high-tech approach to its newest site.  

Though many types of theft deterrent equipment exist, one of the most effective and affordable approaches is preventing retail shoplifting is by avoiding “blind spots” in the store layout.   In this regard, one of the hardest places for supermarket or mass merchandise cashiers to control and easily view has been under the shopping basket, which is usually blocked by a basketful of other items above it.  Failing to ring up items under the basket before customers leave the store can be extremely costly to retailers.

A specialty retailer is streamlining its merchandising operations.   Gap's Intermix division has become the company's first brand to transition to the cloud. The upscale specialty retailer is leveraging Oracle’s cloud-based platform to drive efficiencies across merchandising and inventory management. The platform supports end-to-end operational efficiencies and empowers the business teams among specialty apparel company Intermix.  

To effectively service shoppers at store-level, managers need to evolve beyond their sales roles and become “problem solvers.”   This means store managers must learn to master the combination of order fulfillment, inventory visibility and staffing to keep up with customer demands, according to the “Voice of Store Manager Survey,” a study from JDA Software Group. The second annual study is based on responses from 252 US-based retail store managers compiled in August.  

Cyber-thieves have found their way into Whole Foods Markets’ payment network.   The natural foods grocer, which Amazon purchased for $13.7 billion in August, learned that payment card information processed at certain venues within some of its stores, such as taprooms and full table-service restaurants, has been breached. These venues use a different point-of-sale system than the company’s primary checkout systems.