OPERATIONS / SUPPLY CHAIN

Returns fraud is a major issue

A new survey reveals returns fraud is a widespread problem having a significant impact on retailers.
Time growing short to avoid labor disruptions at East Coast, Gulf ports

Retailers are urging parties to return to the negotiation table to avoid a potential strike that could disrupt operations at 36 ports on the U.S. East and Gulf Coasts just as the peak retail season approaches.
Chili’s streamlines ordering, customer engagement via in-store tablets

Chili’s Grill & Bar is letting customers pay, join its loyalty program, and engage in other activities at their tables with tablet devices.
This retailer dominates private label household penetration

One retailer sells five of the top 10 private label brands by household penetration.
Walgreens adds new partner for SNAP/EBT delivery orders

Walgreens is expanding the reach of its program that accepts federal benefits in collaboration with online delivery providers.
Verizon: Mobile security threats are on the rise

The emergence of Internet of Things and artificial intelligence technologies is contributing to an expanded mobile threat environment.
Amazon brings seven-hour Prime delivery to Canada

Amazon is introducing its “faster” same-day delivery to Prime members in select Canadian markets.
Sainsbury’s speeds up in-store shopping with self-checkout, AI

The U.K.’s second-largest supermarket retailer is transforming store operations.