Retailers investing 2% to 4% of total revenues in loyalty, CRM programsCustomer loyalty is big business and getting even bigger. Survey: Retailers’ top concerns about the cloud are…A new survey from Retail Systems Research (RSR) reveals almost all retailers share similar concerns share certain cloud technology concerns. CSA Exclusive: Closeout chain shifts from email to support store growth Ocean State Job Lot is adopting a real-time communication platform as part of an aggressive store and technology expansion initiative. Online grocer applies machine learning to shopping lists Farmstead is turning shopping lists into a highly targeted promotional tool with predictive analytics. Google helps small retailers handle large call volumes Google’s Area 120 internal incubator is scaling phone-based customer service for small retailers. Banana Republic votes for synchronized merchandising Banana Republic is obtaining a clear view of merchandising activities through the cloud. Study: Top-performing retailers reach out to mobile customers Winning retailers may partially owe their business victories to location intelligence. Jewelry retailer gives online shoppers a second chance Alexis Bittar is targeting emails to customers who may have long-term regrets about missed purchases. Guitar Center gets channels in tune with mobile app A specialty music retailer has extended its digital presence in stores. Survey: In-store shoppers want… Almost all consumers consider one factor important when selecting a brick-and-mortar store to shop. First Previous 267 268 269 270 271 Next Last