IBM: Retailers rethink supply chain priorities in face of COVID-19 Sam’s Club loyalty members can join new Mastercard rewards programSam’s Club, Mastercard, and Synchrony are all teaming up to expand the benefits available to Sam’s Club Plus participants. Survey: Retailers misjudge consumer product priorities Customers are less interested in where clothing and footwear are manufactured than retailers think. 1-800-Flowers offers digital solutions for Valentine’s Day shoppers 1-800-Flowers is making it easier for customers to celebrate Valentine’s Day – even in the face of COVID-19 restrictions. Urban Outfitters links contact center staffing to customer needs Urban Outfitters is combining customer engagement and workforce data to maximized the effectiveness of contact center operations. Sainsbury’s introduces recipe for easy shopping Britain’s second-largest supermarket retailer is providing customers with smart, recipe-based shopping lists. Midwest grocer personalizes shopper rewards Coborn’s Inc. has dramatically boosted customer engagement by creating and delivering personalized offers to shoppers. Nike turns NYC store into virtual adventure zone Nike is providing shoppers with an augmented reality-based outdoor challenge – within the four walls of its “House of Innovation” store in Paris, France. Amazon goes on offense against controversial products, content Amazon is using a combination of automated and manual review of products and content on its site to flag and remove offensive items. Survey: Online customer service misses the mark Retailers are frustrating online shoppers with their customer service efforts, at their own risk. First Previous 200 201 202 203 204 Next Last