Three retail lessons of COVID-19As the COVID-19 pandemic hits the one-year mark, retailers can look back to find guidance on how to move forward. Survey: Online returns performance misses the markA solid majority of consumers are less than satisfied with retailer efforts at managing the e-commerce returns process. Survey: COVID-19 causes long-term shifts in consumer preferences Customers have been more likely to frequent local businesses that offer omnichannel services during COVID-19, and will continue doing so post-pandemic. Harps Food Stores rewards loyalty – with a personal touch A regional grocer is responding to an influx of digital shoppers with a new targeted rewards program. Walgreens automates COVID-19 vaccine scheduling Walgreens is extending access to COVID-19 vaccine information and scheduling with an artificial intelligence-based bot. Survey: The top priority for online shoppers is… Three-quarters of consumers agree that one factor reigns supreme when selecting an online retailer. Augmented reality opens up new opportunities for retail innovation One of the many ways life has changed since the start of the COVID-19 pandemic is how people shop. Survey: Store systems failures pose major inconvenience to c-stores Almost all convenience retailers experience store-level technology failures, with significant financial impact. Canadian vertical footwear retailer steps up product management Trend Marketing Wholesale is centralizing product data and assets for its direct-to-consumer and wholesale sales operations. Leading female retail tech execs see progress, call for more growth Women are obtaining more influence in the retail technology industry, with positive results for companies, customers and society in general. First Previous 193 194 195 196 197 Next Last