ECOMMERCE

A new Alexa skill is helping Perry Ellis’ customers dress for any occasion.   The menswear brand is assisting its shoppers with the “Ask Perry Ellis” Amazon Alexa skill. Called the first-of-its-kind, voice-activated skill, the technology supports a modern, frictionless shopping experience that enables customers to use their voice to find the right look, and shop for merchandise.   

Tailored Brands has taken steps to identify shoppers and drive customer satisfaction.   The menswear company operates more than 1,400 locations in the U.S. and Canada, as well as digital channels, across a variety of brands. By partnering with ForeSee, Tailored Brands now has a solution that manages all customer experience (CX) intelligence from one centralized location.  

Private-label introductions are increasing on a seemingly daily basis, but Amazon-owned products are transforming the marketplace.   This was according to “AmazonBasics Spearheads Amazon Private Brands,” research from One Click Retail.   

More unauthorized product ads are hijacking the consumer experience — an issue that will cost retailers precious revenue this holiday season.    As unauthorized product ads are injected into consumer browsers — and appear on retailer sites — consumers are distracted from the retailer’s offerings. This disruption – known as online journey hijacking – cuts directly into retailers’ revenue, an issue that could cost companies $2.1 billion this holiday season.

Walmart could be making another bold move in the online delivery game.   Speaking at an advertising industry event in New York City on Wednesday, Marc Lore, president and CEO of Walmart eCommerce U.S., said that he expects the chain to offer free, same-day delivery  in New York City “very soon,” Bloomberg reported.  

Publix Super Markets is ramping up its grocery delivery services.   Beginning Sept. 28, the supermarket chain will begin testing curbside grocery pickup at a store in Wesley Chapel, Florida, and another in Valrico, Florida. In addition, Publix's Metro-Atlanta stores will begin testing the service by the end of this year.  

Unfazed by store closures, shoppers plan to get most of their holiday shopping done in-store this year.    Nearly three-quarters of consumers (71%) plan to do the majority of their holiday shopping in physical stores — the same percentage from a similar poll a year ago. Additionally, the vast majority (88%) plan to at least visit stores this holiday season.