Redefining customer experience in response to BOPISThe rise of omnichannel shopping has changed consumer expectations, and retailers must adjust accordingly. Chipotle drives innovation forward with robotic delivery investmentChipotle Mexican Grill is diversifying its digital presence by investing in autonomous delivery vehicle provider Nuro. Lowe’s celebrates spring – all April and across channels Fans of spring have a month of themed omnichannel events to look forward to at Lowe’s. Bed Bath & Beyond overhauls inventory management as part of tech plan Bed Bath & Beyond Inc. is focusing on inventory management in the next phase of its $250 million program to drive modernization and innovation in its technology platforms. Survey: Customer experience initiatives should not end with COVID-19 Consumers appreciate the increased digital engagement from brands during the pandemic, and want it to continue beyond COVID-19. CSA Exclusive: FTD florist forecasting partnership blooms A leading specialty floral and gifting retailer is improving its customer experience by closely collaborating with independent florist partners. McKinsey: Vaccination accelerates consumer spending Consumers who have been or plan to be vaccinated are more likely to engage in a variety of purchases. BJ’s hops across channels with one-stop Easter shop BJ’s Wholesale Club is providing targeted discounts and products to Easter shoppers –online and in-store. eBay stacks the deck for trading card sellers with scan-based listings Soon, creating an eBay listing for collectible card games will be as easy as scanning a card’s image with a smartphone. Gap extends warehouse robotics to returns processing Gap Inc. will utilize a smart robotic solution to streamline how it handles returns. First Previous 470 471 472 473 474 Next Last