A leading outlet shopping center operator is aiming a new self-serve shipping service at out-of-town holiday shoppers.
Tanger Factory Outlet Centers Inc. is partnering with low-cost shipping service LugLess to offer customers the ability to send their purchases from the outlet directly to any domestic address. Starting Friday, Nov. 20, Tanger will launch the “Shop. Ship. Smile.” program at its National Harbor, Maryland location.
Customers there will be able to use a LugLess+Tanger-branded self-service kiosk at the shopper services suite to take advantage of the program. Complimentary boxes and shipping supplies will be available, and customers shipping gifts directly to the recipient will have the option of adding a personalized letter. By enabling customers to shop and ship in one stop, this service is designed to eliminate the time and hassle of making a second trip to the post office.
Tanger has also extended shopping hours and is offering special holiday sales and exclusive gifts through the holiday season. The company has also installed several curbside pick-up locations at its properties during the pandemic and offers a Virtual Shopper Concierge program.
"We continue to look for innovative services and offerings that enhance the shopping experience," said Stephen Yalof, president and COO of Tanger Outlets. "LugLess is an innovative service that allows our visitors to shop more without the hassle of having to lug all of their items home. Through this partnership, which we have piloted at Tanger Outlets National Harbor, customers can ship their shopping haul home or direct to their gift recipients for the holidays, making shopping while traveling easier than ever before."
"Launching the ‘Shop. Ship. Smile.’ program with Tanger Outlets allows us to demonstrate the utility and flexibility of the LugLess shipping platform, which is best known for helping travelers to ship luggage and sports equipment ahead when flying," said Aaron Kirley, president of Lugless. "We're excited to continue our work with Tanger to allow people to shop more and lug less."
Tanger Factory Outlet Centers Inc. is an operator of open-air upscale outlet shopping centers that owns, or has an ownership interest in, a portfolio of 38 centers. Tanger's operating properties are located in 20 states and in Canada, totaling approximately 14.1 million-sq.-ft., leased to over 2,700 stores operated by more than 500 different brand-name companies.