Shake Shack adds new robots to Uber Eats delivery partnership
Shake Shack is building on an autonomous delivery agreement with Uber.
The fast-casual restaurant chain is collaborating with the Uber Eats delivery subsidiary of Uber Technologies to offer deliveries via emissions-free Coco Robotics sidewalk robots from two Chicago locations. The companies plan to bring the service to additional sites citywide.
"At Shake Shack, we're always looking for new ways to meet our guests where they are, and this partnership gives us another convenient option to bring the Shack experience to them, especially during the colder months," said Steph So, chief growth officer at Shake Shack. "We're excited to see how this technology can make things easier and more fun for both our customers and our team. The robots are intuitive, easy to work with, and bring a little extra joy to delivery."
Coco's robots integrate directly into Shake Shack's existing Uber Eats ordering system, eliminating manual entry or extra steps for store associates. Orders move directly from the kitchen to the curb, where a Coco robot completes the final leg of the process, delivering it directly to the customer.
"Coco has been a leader in autonomous delivery innovation for years, empowering merchants to offer customers fast, reliable, and consistent service," said Megan Jensen, head of autonomous delivery operations at Uber Eats. "We're thrilled to deepen our partnership with Coco and deliver the next generation of efficient deliveries to Shake Shack customers in Chicago through Uber Eats."
The new program is an extension of a sidewalk delivery robot initiative Shake Shack and Uber Eats initially launched in Los Angeles in 2024 and then expanded to Atlanta in June 2025. Those delivery offerings utilize autonomous delivery robots from Serve Robotics, which was spun off from Uber as an independent company in 2021.
[READ MORE: Uber rolls out robotic sidewalk delivery in Atlanta]
In October 2025, Shake Shack and Uber Eats deployed autonomous delivery robots from Avride at a store location in Jersey City, N.J.
"Shake Shack has redefined what a fine casual experience looks like, and we're proud to help extend that same level of care to their delivery orders," said Melissa Fahs, chief commercial officer at Coco Robotics. "By integrating Coco's autonomous delivery technology into Shake Shack's operations with Uber Eats in Chicago, we're supporting their mission to bring great food and hospitality to more guests - efficiently, sustainably, and with the same care that defines every Shack experience."
Since the original Shake Shack store opened in 2004 in New York City’s Madison Square Park, the company has expanded to over 630 locations system-wide, including over 405 in 34 U.S. states and the District of Columbia and over 225 international locations across London, Hong Kong, Shanghai, Singapore, Mexico City, Istanbul, Dubai, Tokyo, Seoul, and other cities.
