Rack Room Shoes automates mobile-enabled task management
Associates can also leverage wireless mobile printers to print shelf labels and packing slips wherever they are needed, instead of having to go to the back office.
Rack Room Shoes says it has realized benefits from implementing Zebra solutions including:
- Streamlining communications for clearer, more organized task management.
- 95% task execution completion rate with a 4x increase in tasks.
- Facilitating better customer service by keeping associates on the sales floor.
- Enhancing promotional execution with automated task distribution and verification.
- Enhancing associate knowledge of promotions and offerings for customers.
Stores can also document compliance with promotional setups, security checks and merchandising standards using the mobile devices’ camera feature.
Other tasks that Rack Room Shoes has been able to streamline include associate handling of ship-to-home orders and buy online, pick up in store (BOPIS) notifications when customers arrive while staying on the sales floor with customers.
“We use Workcloud Walk, Forms and Task Management to collect feedback from our stores,” said Simpson. “We can take pictures to show stores being in or out of compliance in certain areas, help troubleshoot technical issues or verify product issues for merchandising and buying groups.”
[READ MORE: Study: Retailers fall short in giving employees dedicated mobile devices]
Rack Room Shoes is currently implementing Workcloud Scheduling and Timekeeping to optimize labor management to ensure compliance with local and state labor laws and Zebra’s Device Tracker tool.