OPERATIONS / SUPPLY CHAIN

Big Lots offers grocery items and more via on-demand delivery
Big Lots is the latest retailer to streamline customer access to e-commerce delivery by partnering with Instacart.
Amazon moves to combat fraudulent marketing schemes
Amazon is filing lawsuits in three states to protect customers from bogus emails and phone calls.

Surviving the ‘new abnormal’ with leading-edge technology

2020 has been a year like no other, but retailers can maintain “normal” operations by deploying the right solutions.
Kroger confirms three new locations for next-gen fulfillment centers

The Kroger Co. is bringing its leading-edge automated warehouse facilities to three different regions of the U.S.
Survey: One in four e-commerce retailers has lost data

E-commerce retailers are learning from failures to back up their site data.
Survey: Mistrust hampers grocery supply chain collaboration

Grocery retailers and suppliers who successfully collaborate can improve customer service and operating efficiency.
C&S Wholesale, Instacart partner to bring online services to independent grocers

C&S Wholesale Grocers is teaming up with Instacart to make online and same-day delivery available to C&S’ network of more than 3,000 independent grocery retailers across the U.S.
CSA Exclusive: Grocers should prepare for a new, online-focused normal

According to the CEO of digital grocer Farmstead, changes to consumer behavior that occurred during COVID-19 will continue after the pandemic ends.
FedEx adds new delivery fees targeting high-volume shippers

FedEx is the latest delivery provider to apply peak surcharges in response to COVID-19 volume surges.
Survey: Retail winners understand the importance of store associates

Retailers who outperform their peers are more likely to see a link between customer-facing employees and sales performance.