OPERATIONS / SUPPLY CHAIN

Dallas -- Zale Corp. said Tuesday that it has appointed David F. Dyer, chairman, president and CEO of Chico’s FAS, to its board of directors, effective immediately.

The company also announced the resignation from the board of Charles M. Sonsteby, who had served since November 2006.

New York City -- Foot Locker said Thursday it has named Allen I. Questrom, along with Guillermo Marmol, to its board of directors, bringing the total number of directors to 11.

Questrom, the former chairman and CEO of J.C. Penney Co., Barneys New York and Federated Dept. Stores, now Macy’s, is currently a senior advisor to Lee Equity Partners.

Marmol is president of Marmol & Associates, and has a long background in information technology and systems.

Cincinnati -- Kroger Co. announced late Wednesday that executive VP Donald E. Becker died Wednesday after suffering an aneurysm. He was 62 years old.

Becker started with Kroger as a clerk in 1969 in the Cincinnati-Dayton area and worked his way up to hold several leadership positions. In 2004, he became executive VP, a role in which he led the company's merchandising and purchasing among other duties, the company said in a statement.

Beachwood, Ohio -- The Developers Diversified Realty Corp. board of directors announced the company and Scott A. Wolstein have agreed he will step down from the role of executive chairman of the board of directors.

Dallas -- PeopleAnswers and Regis Corp. have announced a software licensing agreement for Regis to use PeopleAnswers as its new talent assessment software for selecting and hiring salon stylists and managers. The expected results are decreased turnover, increased customer visits and sales as well as lower operating costs.

New York City -- For the first time in six years, the number of consumers who switched service providers as a result of poor customer service declined in 2010, according to the latest edition of an annual consumer behavior study by Accenture.

Atlanta -- The Home Depot said Tuesday it will hire more than 60,000 seasonal associates in time for the company's second annual Spring Black Friday event.

The retailer will implement the spring promotion market-by-market over four different weekends in the spring. The event marks the start of home improvement's busiest shopping season. 

Ann Arbor, Mich. -- The American Customer Satisfaction Index's annual E-Commerce Report, produced in partnership with ForeSee Results and released on Tuesday, showed that customer satisfaction with e-commerce websites is down 2.6% to 79.3 on the ACSI's 100-point scale.

The results are the lowest since 2004.

According to the report, falling satisfaction with online retail pulled down aggregate satisfaction with the e-commerce sector overall, which also includes online brokerage and online travel.