OPERATIONS / SUPPLY CHAIN

Minneapolis -- Best Buy announced that Shari Ballard and Mike Vitelli, who had both been president of Best Buy's domestic business, will take on separate jobs, effective immediately. The retailer, which posted disappointing holiday results, said it was undertaking the changes to accelerate its strategy by aligning the company's senior operating talent with its highest priorities.

New York City -- Saks Inc. announced that Jack L. Stahl, 58, was appointed to the company’s board of directors effective Jan. 16. He also will serve on the audit committee of the board.

From 2002 through 2006, Stahl served as president and CEO of Revlon. Prior to joining Revlon, he spent over 20 years with The Coca-Cola Co.
 

New York City -- According to a survey released Tuesday by the NRF Foundation and American Express, Amazon.com has the best customer service among U.S. retailers.

The seventh annual Customers’ Choice survey, conducted by BIGinsight and polling 9,374 shoppers, saw the same group of retailers occupy the Top 10 spots in the poll, with some place-switching.

Parsippany, N.J. -- Cornell-Mayo Associates said Monday that Saks Fifth Avenue is piloting its Omniexpress mobile POS application for the iPod at two Saks Fifth Avenue OFF 5th stores.

The pilot is underway at stores in Woodbury Commons, N.Y. and Bergen, N.J., with four iPods in each store. Saks plans to pilot the Omniexpress mobile POS application for the iPod in its Saks Fifth Avenue stores later this month as well as begin the rollout to additional Off 5th and Saks Fifth Avenue stores in spring 2012.

Atlanta -- Retail analytics solution provider QuantiSense said Monday that Urban Outfitters has licensed its full suite of solutions including QuantiSense Merchandising, Direct and Store Ops.

Urban selected the QuantiSense Decision Orchestration Platform, which combines business intelligence, data warehousing and sophisticated retail analytics into role-based, actionable and repeatable processes.

New York City -- National Retail Federation officials said Monday that a record crowd of 24,000 attendees is expected to converge on its 101st Annual Convention & Expo, which kicked off Sunday at the Jacob J. Javits Convention Center in New York City. The exhibit floor officially opens on Monday.

Henderson, Nev. -- A Monday report by Reuters said that online shoe retailer Zappos was hacked over the weekend, affecting 24 million customers in its database.

The retailer, which is owned by Amazon.com, said that customers' names, email addresses, billing and shipping addresses, phone numbers and the last four digits of credit cards numbers and scrambled passwords were stolen. But it said the hackers had not been able to access servers that held customers critical credit card and other payment data.

Jacksonville, Fla. -- Winn-Dixie said Friday that its CEO Peter Lynch will step down, as the supermarket chain merges with Bi-Lo LLC. Current Bi-Lo chairman Randall Onstead will replace Lynch as CEO.

Lynch said in a letter to employees that he will remain for another 60 to 120 days to assist in the transition.

Bi-Lo purchased Winn-Dixie for $560 million in December.