OPERATIONS / SUPPLY CHAIN

Waban, Mass. -- Research results released Wednesday by Temkin Group put grocers Publix and Hy-Vee along with credit unions and Chick-fil-A at the top of its 2012 Temkin Customer Service Ratings, which examines how U.S. consumers rate the customer service of 174 large companies across 18 industries.

Other high marks were given by consumers to H.E.B., Sam's Club, Winn-Dixie, ShopRite, Aldi, Starbucks, Giant Eagle and J.C. Penney.

Redmond, Wash. -- Microsoft said Wednesday that Lowe's Home Improvement is engaging its services to help improve customer service. The retailer will implement Microsoft Office 365 across more than 1,745 stores, 200,000 employees and its corporate offices in the United States, Canada and Mexico.

Office 365 will help Lowe’s improve customer service by providing collaboration tools to increase communication among its stores and employees.

New York -- New York City-based RCS Real Estate Advisors said Tuesday it has been retained by bridal retailer David’s Bridal to facilitate lease renewals on behalf of the retailer.

RCS said it has expanded its previous engagement with David’s Bridal to provide lease renewal services for over one-third of the retailer’s more than 300 U.S. David’s Bridal store locations.
 

Seattle — Former Nordstrom executive, Loretta Soffe, has joined the advisory board of Zoomingo, which creates shopping discovery apps that help consumers find the best sales in their local stores anywhere in the nation.

Soffe spent 24 years at Nordstrom in buying, merchandising and product development. For the last 10 years, she served as EVP, general merchandise manager of women's, the largest division in the company with annual sales of $2.0 billion.

New York — The Jones Group has named George Sharp EVP design, a newly created position. Sharp will report to Stefani Greenfield, chief creative officer, and will work across all brands.

"George is an exceptional talent who brings tremendous experience and knowledge to The Jones Group," said Stefani Greenfield, chief creative officer of The Jones Group. "He will work closely with all of our brands to ensure that great design leads the process by which our brands enter the market."

Houston -- On average, Hispanics visit convenience stores more frequently on a monthly basis compared to non-Hispanics, according to a recently released report by The NPD Group. The report, entitled The Hispanic Convenience Store Shopper, finds that Hispanics overall made almost two more visits a month than non-Hispanics to major oil chain c-stores, and nearly one more visit over a 30-day period to traditional c-stores than non-Hispanics.

Woonsocket, R.I. -- CVS/pharmacy officially unveiled on Thursday a new personalized digital experience on CVS.com, which features extensive health information and resources in addition to customized deals and savings information.

San Francisco -- The Gymboree Corp. and procurement management firm LogicSource announced Thursday an agreement under which LogicSource will provide procurement and management expertise to deliver cost savings to Gymboree.

Terms of the agreement were not disclosed.