OPERATIONS / SUPPLY CHAIN

Merrimack, N.H. -- Brookstone has introduced automatic free shipping on all orders over $99 through Brookstone.com.

Orders less than $99 will automatically ship for a flat rate of $4.99.  Brookstone has also extended its customer care center hours to provide longer customer support hours and round-the-clock catalog ordering by phone.

Chelmsford, Mass. -- Hannaford Bros. Co., the second-largest New England-based supermarket chain, has enhanced its workforce management suite of solutions from Kronos Inc.

New York -- The mild winter weather across much of the country helped to offset the negative impact that rising gas prices traditionally have on convenience store visits, according to The NPD Group. NPD’s Convenience Store Monitor reports that in the first calendar quarter of 2012 compared with same quarter a year ago, c-store traffic increased by five percentage points from a year ago quarter and by six percentage points at major oil chain c-stores.

New York -- Dressbarn, a subsidiary of Ascena Retail Group Inc., has launched a social and interactive campaign, called Share Your (MOM)ent, for Mother's Day. The campaign's integrated web and mobile site was designed and developed by Manhattan-based agency Conversation.

The campaign encourages consumers to upload a photo, video or written memory of anyone who has ever given them a warm and fuzzy mom-like feeling, and to share it with others via social networks and a customizable e-card.

Toronto -- Sears Canada is launching a “hassle-free” return policy that includes a satisfaction guarantee with every purchase. If not completely satisfied, customers can now exchange or return almost all products within 30 days -- or 90 days if they use their Sears card.

The new policy is part of a new push by Sears to provide “exceptional” customer service. This week, Sears associates across Canada will sign a customer service pledge. 

Columbus, Ohio -- Limited Brands announced that Charlie McGuigan, CEO of Mast Global, the company's sourcing and production arm, has been named Limited Brands COO. In addition to retaining his current responsibilities, he will assume leadership of enterprise operations.

Martyn Redgrave, Limited Brands chief administrative officer, will transition to the role of senior advisor for the company later this summer.
 

New York -- New York City Pension Funds is urging shareholders to vote against the re-election of Wal-Mart Stores CEO Mike Duke and four other board members out of concerns about the chain’s bribery investigation in Mexico, the Associated Press reported.

The pension group owns 5.6 million shares of Wal-Mart, which has more than 3.4 billion shares outstanding.

Chelmsford, Mass. -- The Kronos Retail Labor Index edged down to 3.8% in April from a March level that was revised three-tenths lower. Even with declines over the last two months, the Retail Labor Index remains above levels seen over the last few years, averaging 4.0% over the first four months of this year, up from 3.5% last year. (The Index is defined as the ratio of hires to applications within a given month, expressed as a percentage. A level of 3.0) means that for every 100 applications received, three hires occurred)