News

New York - Coach Inc. is the latest retailer to take a cloudy outlook on e-commerce. The luxury chain has re-platformed its flagship site on the Demandware Commerce Cloud.

Waban, Mass. – In a sign that retailer efforts to enhance customer service may be working, few consumers report having a bad experience with a retailer in the past six months. According to a new Temkin Group report, “What Happens After a Good or Bad Experience, 2015,” only 4% of consumers report having a bad experience with a retailer.

Six retailers are at a 1% reporting level for bad customer experience: True Value, Costco, Bed Bath & Beyond, Ace Hardware, Gap, and Staples.

Mooresville, N.C. -- Lowe's Cos. reported net earnings of $450 million for the fourth quarter ended Jan. 30, a 47.0% increase over the year-ago period. Sales for the quarter increased 7.6% to $12.5 billion, up from $11.7 billion in the year-ago quarter.

As Dollar Tree prepares to absorb the costs associated with its pending acquisition of Family Dollar, the discounter beat Wall Street estimates of earnings for the fourth quarter.

Dollar Tree said net revenue improved 11% to $2.48 billion. Analysts had projected $1.15 a share in earnings and revenue of $2.47 billion. Dollar Tree said same-store sales rose 5.6% in the quarter and that the number of transactions rose 5%. For the period ended Jan. 31, Dollar Tree posted a profit of $206.6 million, or $1 a share, down from $213 million, or $1.02 a share, a year earlier.

Minneapolis -- Target on Wednesday reported a net loss of $2.6 billion (pre-tax loss of $5.1 billion) in its fourth quarter due to the impact of its exit from Canada, compared to a $520 million gain year-ago period. However, the chain’s adjusted earnings came in at $1.50 per share, beating Wall Street estimates of $1.46 per share.

Target’s sales increased 4.1% to $21.8 billion, also better than expected, on increased store traffic and online growth. It was the chain’s best sales growth in three years.

Despite weak sales and possible criminal charges from the Department of Justice, Lumber Liquidators Inc. plans to keep its aggressive expansion plans in 2015

New York - L.L. Bean provided the best overall customer service in the fiscal fourth quarter 2014, topping the first quarterly release of Stella Benchmarks. Companies included are part of StellaService’s daily customer care evaluations and weekly product orders.

Two companies – J.Crew and L.L. Bean – managed to rank in the Top 25 overall every month in 2014. So, it comes as no surprise that those two retailers are at the top of the most recent benchmarks.

Cincinnati -- Macy's fourth quarter net income fell to $793 million from $811 million a year earlier, topping analysts expectations. However, the retailer issued a disappointing profit outlook for the current year, and sounded a warning for the current quarter, saying sales and margins would be impacted by shipping delays related to the West Coast ports dispute.