Study: L.L. Bean climbs to top of online service in Q4

New York - L.L. Bean provided the best overall customer service in the fiscal fourth quarter 2014, topping the first quarterly release of Stella Benchmarks. Companies included are part of StellaService’s daily customer care evaluations and weekly product orders.



Two companies – J.Crew and L.L. Bean – managed to rank in the Top 25 overall every month in 2014. So, it comes as no surprise that those two retailers are at the top of the most recent benchmarks.



In particular, L.L. Bean ranked in every service area: Phone (9), Email (4), Chat (11), Shipping (5) and Returns (5).



Looking at all companies included in Stella Benchmarks, the following companies were best overall performers within the five service areas measured:



Phone: BodyBuilding.com

Email: iHerb

Chat: iHerb

Shipping: Apple

Returns: Net-A-Porter and Mr. Porter