News

Lakeland, Fla. -- Publix Super Market Inc.’s net earnings in the fourth quarter rose 7.4% to $422 million, compared to $392.8 million in the year-ago period.

Sales in the quarter, ended Dec. 28, 2013, rose 5.3% to $7.4 billion, from $7 billion last year.

“I’m pleased our operating performance resulted in another increase in our stock price,” said Publix CEO Ed Crenshaw. “Our associates— the owners of Publix — deserve the credit for this achievement.”

Waban, Mass. -- H.E.B. Grocery, Trader Joe's, Chick-fil-A, and Publix earned the highest scores in the 2014 Temkin Experience Ratings, which ranked 268 companies across 19 industries. Joining those firms in the top 14 spots are Aldi, Food Lion, Sonic Drive-In, credit unions, Dairy Queen, Kroger, Piggly Wiggly, Regions, Sam's Club, and Starbucks.

By Mark Ledbetter, Global VP Retail Strategy, SAP

The changing nature of retail combined with an ever-greater reliance on data is forcing retailers to adjust their workforce and employee skill sets accordingly. From a customer experience standpoint, most retailers are transitioning to a brick-and-click model that aims to ensure customers have a seamless shopping experience regardless of which channel they use.

Remember 2011 and 2012? Back then, the forecasters were saying that the economy would probably be sluggish through 2013. After that, starting in 2014, growth would return.

A survey of 87 retailers conducted by Pacific Gas & Electric found many are unhappy with their lighting and are considering LED lighting to save energy. But, at the same time, they lack sufficient information to evaluate products.

There is no place in today’s hyper-competitive retail marketplace for a poorly maintained store — providing a clean, comfortable and safe shopping environment is a priority for chains across the board. As retailers increasingly focus on their core competencies, they are letting experts take care of functions and services that fall outside those areas, including facilities maintenance.

By Alan Gettelman and Richard Duncan

It’s a fact: Safety awareness and accessibility compliance translates into ease of use for all customers. The Americans with Disability Act Accessibility Standards (ADAS) and ASTM (American Society of Testing and Materials) requirements not only make store spaces accessible, but should also help owners/operators avoid complaints and possible penalties.

Here are some key points:

From mat management to the use of proper cleaning products, prevention is, of course, key to slip and fall management in retail stores. But there are two additional key areas that should be addressed — management communication and accountability. Indeed, sharing information and holding department managers accountable for results can reap numerous benefits for a company.

Hold department managers accountable for safety to promote better loss control

From mat management to the use of proper cleaning products, prevention is, of course, key to slip and fall management in retail stores. But there are two additional key areas that should be addressed — management communication and accountability. Indeed, sharing information and holding department managers accountable for results can reap numerous benefits for a company.

Over this year, four key trends will propel the industry down the path to more efficient payments.