News

By Ben Pivar, Senior VP, Retail Leader, North America, Capgemini

Showrooming may not be as concerning as many traditional retailers once thought. In fact, retailers who embrace clienteling and other strategies can leverage showrooming as an element of the overall all-channel experience for their customers. Through the use of new technologies as well as in-store and online strategies, many of those retailers who have tested clienteling have experienced a lift in customer conversion.

Former CVS, Macys and Sears executive Mark Cosby has a new role at Office Depot where he will serve as president of the company’s North American business.

Ross Stores is in the process of opening 23 Ross Dress for Less and seven dd's Discounts stores across 17 different states. The new locations are part of the off-price retailer's plans to add a total of 75 Ross and 20 dd's Discounts stores during 2014.

"These latest openings reflect our ongoing expansion strategy to fill in our presence in existing markets while also increasing penetration in our newer Midwest region where we added another eight Ross locations in July,” said Jim Fassio, president and chief development officer.

Loblaw, owner of the Joe Fresh brand, has promoted Mario Grauso to president of Joe Fresh. He was previously chief operating officer of the brand.

Grauso will continue to report to Joe Mimran, president of Joseph Mimran & Associates and creative director of Joe Fresh. In his new role, Grauso oversees business strategy, operations, marketing, international development, merchandising, sourcing and design functions at Joe Fresh.

Tiffany’s long-standing CEO Michael J. Kowalski will retire from the company March 31, 2015. Kowalski, who has been a member of the company’s board of directors since 1995, will continue to serve as non-executive chairman.

The board has tapped Frederic Cumenal, currently the company’s president, as Kowalski’s successor; he will step up to the CEO role April 1, 2015.

Kowalski joined Tiffany in 1983, became CEO in 1999 and assumed the role of chairman of the board in 2003.

Newell Rubbermaid has signed a definitive agreement to acquire Ignite Holdings from North Castle Partners, a leading private equity firm focused on consumer businesses that promote healthy, active and sustainable living.

GameStop customers can now exchange gift cards online for a GameStop e-gift card. The new offering is part of a partnership with Cardpool, a leading gift card exchange platform.

Consumers can trade in plastic and e-gift cards online by filling out the individual gift card information at https://gamestop.cardpool.com./ Once the information is verified and the transaction is complete, consumers receive a GameStop e-gift card via email that they can use at one of the more than 4,400 store store locations nationwide or online.

Imagine a lifelong Procter & Gamble employee suddenly named CEO of Walmart and that is essentially what happened at leading global retail Tesco where the company has named long time Unilever executive Dave Lewis as its next CEO.

Tyco Retail Solutions, a leading provider of retail performance and security solutions, is expanding its contract with the Inditex Group. The fashion retailer will now leverage Tyco’s RFID-based Inventory Intelligence chain-wide.