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SHOP TALK
Another iconic U.S. brand has opened its own freestanding store. Ice hockey equipment giant Bauer Hockey, founded in 1927, made its brick-and-mortar debut, in Burlington, Massachusetts. The 20,000-sq.-ft. store, called
Amazon takes cue from Uber; will pay consumers to deliver packages
Watch out Uber, Amazon may just steal away your drivers. The online giant is launching an Uber-like program, called Flex, which uses on-demand independent contractors to deliver Amazon packages. The service is now available only in Seattle (and only to members of Amazon’s Prime Now same-day delivery service), but the company expects to roll it out to other cities where Prime Now is offered, including Manhattan, Baltimore, Miami, Dallas, and Chicago.

America’s Top Redevelopers

In its 11th year, the Top Redevelopers survey remains relevant as more shopping center companies redevelop than build anew – although the redevelop vs. develop scales are more in balance now than they were five years ago.
Teeing up for Success

Experiential retail is alive and well at PGA Tour Superstore.

The company, which has the distinction of being the PGA Tour’s exclusive off-course/off-airport retail partner, has built a business dedicated to providing golf enthusiasts of all levels access to the same technology and expertise that card-carrying Tour pros enjoy. Stores are staffed with teaching professionals and have multiple state-of-the-art swing simulators, practice hitting bays and large putting greens. There is also an in-house club-making and repair facility.
Walgreens makes a lucrative deal with Western Union

Walgreens has teamed up with Western Union on an initiative that may generate the drugstore chain a lot more traffic and sales.

The nation’s largest drugstore chain has launched Western Union Bill Payment services via digital self-service kiosks, allowing customers to make payments to 15,000 billers across the United States and beyond.
Study: Payment card issuers throw in their chips

As the Oct. 1 fraud liability shift for EMV-compliant chip cards looms, payment card issuers appear ready for the change.

According to a new study from the electronic payments industry group Payment Security Task Force (PST), the eight financial institutions that belong to the PST reported that 30% of their U.S. consumer credit and debit cards contain EMV chips as of June 30.
Where NOT to Store Financial Data

One of the best ways retailers can make both their financial data and store systems more secure is to reduce potential vulnerability by removing financial data from the store.

“Take any credit card data out of your store systems,” advised Perry Kramer, VP and practice lead for Boston Retail Partners. “Most retailers don’t know what’s on their systems or their risk profile. You need a good inventory. Some data you might keep.”
Study reveals online shoppers’ pet peeves

A new consumer survey from e-gift software provider Loop Commerce reveals some common reasons why consumers are hesitant to buy gifts online.

The survey shows that one in four (25%) respondents cited worrying about buying the wrong size, while another roughly one in four (24%) respondents cited worrying about the hassle of returns as the most common reasons they hesitate to buy gifts online. Nearly one in five (18%) respondents cited concern about getting their gift to the recipient on time.
Retailer Spotlight: Q&A with Marty Hanaka, CEO, City Sports

A change at the top has given new energy to Boston-based specialty retailer City Sports. In July, the company tapped veteran retail executive Marty Hanaka as CEO. He replaced Edward Albertian, who resigned in June.
Supply Chain Challenges

Today’s consumer is driven by an “I want it now” mentality, yet retailers are still not prepared to deliver. Reducing the time it takes an order to arrive at a customer’s home is every retailer’s objective, but while quicker fulfillment makes customers happy, it comes at a cost.