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  • Study: Emerging commerce channel comes of age

    A digital consumer touch-point long thought to offer little in the way of “hard” ROI appears to be changing that trend.

    According to a study of aggregated, anonymized U.S. traffic and revenue data from Kibo (the new company created from the merger of MarketLive, Shopatron and Fiverun), there was a 138% increase in total social revenue during 2015 compared to 2014.

  • Survey: Retailers need to move to customer-centric model

    For all their talk about the customer, most retailers have yet to evolve to a business model that is truly customer-centric.

    That’s the conclusion of a new industry study by strategic consulting firm The O Alliance that was created in partnership with Revmetri.

  • Retailers need to move to customer-centric model

    For all their talk about the customer, most retailers have yet to evolve to a business model that is truly customer-centric.

    That’s the conclusion of a new industry study by strategic consulting firm The O Alliance that was created in partnership with Revmetri.

  • Boot Barn kicks into higher gear in Q3

    Boot Barn reported double-digit profit and revenue growth in the third quarter helped by its recent acquisition of Sheplers.

  • Challenging holiday takes toll on Kohl’s profit

    Positive trends with its online business were not enough to help Kohl’s offset in-store weakness and intense competition, which pressured profits and caused a significant downward revision in guidance.

    Kohl’s said its fourth quarter same-store sales increased 0.4% while the digital business grew 30%. Full year same store sales increase 0.7%.

  • Report: eBay fixes security issue, is it enough?

    According to Forbes, during the week of Feb. 1, eBay Inc. remediated a flaw in its network security program that allowed hackers to place malware within the “active content” eBay merchants use to deliver pop-up ads and other dynamic messaging to customers. However, this action may not be enough to address wider security issues at eBay. [Forbes]

  • Lunar New Year inspires Macy's marketing campaign

    Macy’s is looking to leverage the popularity of the Lunar New Year through a variety of promotions in-store.

    The retailer is planning to host artistic performances, fashion, in-store visuals and cuisine presentations at select stores nationwide, with the uniqueness of Asian culture on prominent display for visitors to admire while they shop.

  • The surprising lessons retailers can learn from online dating sites

    Dating websites exploit data relationships to find great matches and the same approach can help retailers make a love connection with their customers.

    Online dating is a huge success story. Estimated to be a $2 billion global business, about one in every ten Americans is using an online site or mobile dating app to look for love today.

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