News

GameStop’s growth strategy involves more stores
GameStop CEO Paul Raines expects physical sales to remain key to the company’s revenue as customers continue to visit stores for such hardware as new consoles and virtual reality devices, and also to buy, sell and trade games and hardware, the Dallas Business Journal reported. “Our core physical games are generating cash flow that we can deploy into other retail concepts to generate growth,” Raines said at the chain’s 2016 Investors Day.
Study: Omnichannel, Amazon “effect” impact retail supply chain
Increased customer expectations for a seamless front-end experience, as well as the “Amazon effect,” are having a significant influence on retailers’ back-end systems and operations.

According to a new study of 24 senior retail supply chain executives from Auburn University’s Center for Supply Chain Innovation, the Retail Industry Leaders Association (RILA) and Checkpoint Systems, “The State of the Retail Supply Chain,” 81% of respondents are either using, developing or investigating integrated demand planning.

5 reasons Facebook will have a major impact on CRM

Facebook has been getting a lot of attention for recent updates which make it more of a direct customer engagement tool. The attention is deserved, as Facebook is on its way to becoming a vitally important CRM platform. Here are five reasons why. 1. Everyone is doing it
Tiffany aligns with fashion site to sell more jewelry

In a first, Tiffany & Co. will sell its jewelry online, on a site other than its own.

Tiffany has entered into a limited collaboration with online retailer Net-A-Porter to make select Tiffany items available for purchase on the global fashion site.

“With their recognized edit and fashion authority, Net-A-Porter will re-introduce Tiffany as more than the legendary jeweler, but an expression of personal style,” said Philippe Galtie, senior vice president of international sales at Tiffany & Co.
Analysis: Mobile customers affect retail across channels

Consumers are using their mobile devices to shop in ways that have an impact both in-store and online.

Analysis of daily surveys of recent online buyers by Hayley Silver, VP of Bizrate Insights, a division of Connexity, shows that online purchases on a mobile device as a percent of online orders have been growing and maintaining market share since late 2014. However, nearly 12% of all online shoppers still don’t use their mobile device to shop at all.
Old Navy taps Gap’s supply chief as president

Gap Inc. has named a longtime member of its executive team to head up its Old Navy brand.

The retailer appointed Sonia Syngal as global president of Old Navy, effective immediately, as it looks to reenergize its value-driven brand. She succeeds Stefan Larsson, who left last year to become CEO of Ralph Lauren Corp.

Syngal, a 12-year Gap veteran, most recently served as executive VP of global supply chain and product operations for Gap Inc.
Study: Retail fraud on the rise

Both the volume of and monetary losses caused by fraudulent transactions have sharply increased in the past year. According to the “2016 True Cost of Fraud Report” from LexisNexis Risk Solutions, the monthly average of fraudulent transactions has increased 32% to 206 from 156 in 2015. In addition, the monthly average of prevented fraudulent transactions has risen 33% to 236 from 177.
Study: Retail fraud up sharply

Both the volume of and monetary losses caused by fraudulent transactions have sharply increased in the past year.

According to the “2016 True Cost of Fraud Report” from LexisNexis Risk Solutions, the monthly average of fraudulent transactions has increased 32% to 206 from 156 in 2015. In addition, the monthly average of prevented fraudulent transactions has risen 33% to 236 from 177.
Study: Omnichannel, Amazon impact retail supply chain

Increased customer expectations for a seamless front-end experience, as well as the “Amazon effect,” are having a significant influence on retailers’ back-end systems and operations.

According to a new study of 24 senior retail supply chain executives from Auburn University’s Center for Supply Chain Innovation, the Retail Industry Leaders Association (RILA) and Checkpoint Systems, “The State of the Retail Supply Chain,” 81% of respondents are either using, developing or investigating integrated demand planning.
Supermarket chains among nation’s most trusted companies

Publix, Chick-fil-A, Amazon.com, H-E-B, and BJ's Wholesale Club are the nation’s most trusted retailers, according to an annual survey by the Temkin Group.

The “2016 Temkin Trust Ratings,” based on a study of 10,000 U.S consumers, benchmarks the level of trust that consumers have with 294 companies across 20 industries.