News

Zaandam, Netherlands – Global grocery conglomerate Ahold N.V. had a successful first quarter of fiscal 2015, reporting growth in overall net income and in U.S. market share. Net income more than quadrupled to $230.74 million from $54.16 million, aided by the elimination of discontinued operations from the same period a year earlier.

New York - Fairway Group Holdings Corp., the parent company of Fairway Market, moderately shrunk its net loss in the first quarter of fiscal 2015.

The retailer reported net loss of $8.54 million, down 3% from $8.84 million a year earlier. The decrease in the net loss was primarily attributable to a decrease in general and administrative expenses, production center start-up costs and direct store expenses, partially offset by lower gross profit and an increase in the income tax provision, interest expense and store opening costs.

Boston – The stereotype of the beleaguered customer service representative who can’t keep up may have some truth to it. A recent study from Glance Networks, a provider of visual engagement, found that 73% of customer service professionals have difficulty meeting their performance metric goals.

Footwear and accessories retailer DSW Inc., successfully navigated the west coast port challenges that plagued other retailers first quarter performance to deliver strong results while furthering an endless aisle agenda.

The company said its sales for the period ended May 2, increased 9.4% to $655 million and same store sales accelerated to 5.1% when compared to a 3.7% increase during the first quarter the prior year. Net income increased 22.6% to $47.4 million while earnings per share increased 26.2% to 53 cents.

“A name badge stating a sales associates’ name, title and area of expertise is a personalized introduction to the customer, one that the survey clearly establishes as a pathway to developing better customer relations with the retailer, as well as generating more sales and frequent visits,” says Marla Kott, CEO of Imprint Plus.

On the heels of an expectation exceeding first quarter performance, Brown Shoe Company’s new “Caleres” corporate identity takes effect following the company’s shareholders meeting on May 28, which begs the question, what’s a Caleres?

The Kroger Co. is teaming up with the USO on a new customer engagement campaign to raise money for military veterans and their families.

Customers and associates of Kroger Co. stores (including Ralph's, Food 4 Less and other divisions) will be able to show their support through July 21 by donating their spare change in specially-marked coin boxes at the check stands in all Ralphs supermarkets. One-hundred percent of all donations will go to the USO. But new this year is a digital marketing element in which veterans tell their stories on honoringourheroes.com.

Amazon Inc. says it is planning to start hiring for more than 6,000 full-time jobs at fulfillment centers across the United States.

Chico's FAS Inc. is blaming its first quarter profit decline on restructuring charges and lower sales.

The stronger dollar hurt Tiffany and Co. in the first quarter, but the retailer's new efforts to woo ultra-wealthy shoppers helped offset weakness in its tourist business.