News

When it comes to retail operating costs, energy is one of the top three expenses. Lighting is of course a component of this, accounting for 50% of energy costs for non-food retailers. Each square foot of a typical retail store costs roughly $0.71/SF/year – a cost that quickly adds up at the store and chain level.^{1, 2, 3}  

Todd Sprinkle has been appointed CIO at QVC.   Sprinkle, who served as the company’s VP, IT strategy, planning and effectiveness, will now oversee QVC's global IT organization spanning the U.S., U.K., Germany, Japan, Italy, France and China, and at QVC's global business service operation in Poland.     Under his leadership, QVC’s IT team will continue delivering a seamless and engaging multi-platform experience for customers and team members, globally.   

Casey’s General Stores continues to grow its store portfolio.   The Iowa-based convenience-store operator currently has 39 new stores, 22 replacement stores, and 37 major remodel stores under construction.       Looking ahead, Casey’s has 84 sites under contract for future new store construction and 15 acquisition stores under contract to purchase.     

Dunkin’ Donuts is expanding its footprint in Texas.    The chain signed multi-unit store development agreements with four existing franchise groups to develop approximately 65 new restaurants in Dallas-Fort Worth and the surrounding area.     The new restaurants will include several multi-brand locations with sister brand Baskin-Robbins, the world's largest chain of ice cream specialty shops.     

Sears Holdings Corp.’ woes mounted in the third quarter, as the struggling retailer reported its 20th consecutive quarterly loss and another drop in same-store sales.        Although Sears CEO Eddie Lampert said Sears is “fully committed to restoring profitability,” the retailer’s disastrous quarterly performance caused some industry experts to say Sears’ demise is now a matter of when, not if.  

(Ed. note: Neil Saunders, CEO of Conlumino, comments on Sears Holdings’ third-quarter results.)   In the movie Titanic there is a line where, realizing chaos is about to en-sue, one character helpfully notes “it’s starting to fall apart; we don’t have much time”. Such a sentiment could well be applied to Sears. The analogy with Titanic is also apt; not least because while Sears was once a titan of US retail, it now looks set to sink.  

Hoping to lessen the hustle and bustle of the holidays, Sears Holdings and Uber are expanding its Rider Rewards program to 23 new markets.   The service, which launched this fall in New York City and Chicago, enabled Sears Shop Your Way loyalty shoppers to link their memberships to their Uber accounts. Every Uber ride they take earns them $2 in loyalty points.  

Alibaba’s newest partnership is further expanding the global reach of mobile payments.   Alipay, a digital wallet payment platform run by Alibaba's affiliate Ant Financial, and Quest Payment Systems Pty Ltd, an Australian payments provider, are teaming up to roll out Alipay at select stores in Australia. The digital wallet, which is currently used by Chinese nationals to pay for in-store purchases using their mobile phones, is now available at select stores within The Chemist Warehouse and My Chemist pharmacy groups.

Staples will sell a controlling stake in its European operations to private equity firm Cerberus Capital Management for an estimated $53.65 million as the retailer continues to focus on North America following its failed take-over of Office Depot.