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eBay’s damage control following Icahn’s accusations
eBay and billionaire investor Carl Icahn are engaging in a public war of words that was ignited by an open letter Icahn sent to eBay shareholders Monday, Feb. 24. In the letter, Icahn accused eBay CEO John Donahoe of ignoring conflicts of interest on its board and called for the company to spin off PayPal.
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The Three Rules of CRM: Automate, Automate, Automate
Recent news that Starbucks will soon start offering a feature on its Square payment app that automatically prompts customers to leave a tip for appropriate purchases and also calculates “basic,” “better” and “best” tip amounts serves as a reminder of the three rules of modern CRM. Automate, automate, automate.