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  • J.C. Penney starts Black Friday 5 p.m. Thanksgiving Day

    Plano, Texas -- The J.C. Penney Co. Inc. will open stores and begin its Black Friday sale activities at 5 p.m. local time on Thanksgiving Day. The company announced its plans via a tweet on the official JCPenney news account.   This start time is an hour earlier than the 6 p.m. Thanksgiving opening time of competing department stores Macy’s and Sears, and three hours earlier than the 8 p.m. opening time Penney used for Thanksgiving 2013.   
  • Overstock takes aim at Amazon

    Discount online shopping site Overstock.com has lowered prices on books and is offering a 15% bonus to loyalty members in what CEO Patrick Byrne is calling a price war with Amazon.

    "We will analyze the results and cost benefits of this price war against Amazon and decide how long to continue the promotion. Right now it's scheduled to last through Cyber Monday," said Byrne.

  • New Seasons Market deploys Index for customer experience

    San Francisco –- New Seasons Market (NSM) is deploying the new Index online commerce personalization solution at its stores to deliver end-to-end security and personalized customer experiences. The collaboration with Index provides NSM with a real-time understanding of customer behavior while helping to deliver relevant product recommendations and shopping experiences that savvy consumers now expect both online and offline.
  • Survey: Retailer use of social media for product development grows 550%

    Boston -- The current use of social media data by retailers for merchandise planning is limited, with only 39% using it for product development and only 35% using it for promotional planning.
  • Big Lots is mom’s new best friend

    Big Lots celebrates families and mothers in particular through its national holiday television and online campaign launched on Nov. 1.

    The campaign features four original songs - one in Spanish - which are intended to inspire sing-alongs.  The spots feature a singing trio that includes "America's Got Talent" finalist Deanna DellaCioppa, a Boston native who has performed with Stevie Wonder and Diana Ross. 

    In this campaign, Big Lots emphasizes a special role mothers play in celebrating the holidays. 

  • Boost Holiday Sales With a Strong Supply Chain: Last-Minute Tips

    Last year, 37.3% of “Black Friday” consumers began shopping between 8 p.m. and 11:59 p.m. on Thanksgiving Day. Shopper traffic over the two-day Thanksgiving Day and Black Friday period at retail outlets totaled more than 1.07 billion store visits. Sales during the two-day period were $12.3 billion, and online sales grew an explosive 18.5%.

    After seeing the financial benefits of opening earlier, more retailers are expected to open their doors on Thanksgiving Day to get a jump on their holiday sales.

  • U.S. households plan to spend an average of $538 on gifts this holiday season

    New York -- U.S. households plan to spend an average of $538 on gifts this holiday season, up slightly from $528 last year, The Conference Board reports today. About 8% of consumers say they plan to spend more this year on holiday gifts, while approximately 32% plan to spend less. The remaining 60% plan to spend about the same as last year.  
  • Best of the Best: Top CEOs

    To some folks, he’s an innovator, a genius who has fundamentally transformed the retail equation. To others, he’s a bully. And now Jeff Bezos has a new label: the world’s best-performing CEO.

    The designation comes way of the Harvard Business Review’s 2014 ranking of the 100 best-performing CEOs. The list offers the only ranking of global CEOs’ performances over their entire tenure.

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