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SuperValu achieves Q4 profit, beats expectations
Minneapolis – SuperValu Inc. swung to a profit in the fourth quarter of fiscal 2014 from a net loss in the fourth quarter of the prior fiscal year. Net earnings were a better-than-expected $26 million, compared to a net loss of $1.41 billion a year earlier.
In addition, net sales rose 1.4% to $3.95 billion from $3.9 billion and same-store sales increased 3.5%. The substantial improvement in profits partially resulted from a significant decrease in charges and costs.
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Survey: Large companies improve customer service
Waban, Mass. - The percentage of large organizations that have reached the two highest levels of customer experience maturity has grown from 6% in 2013 to 10% this year. During the same period, the percentage of companies in the lowest level of maturity has dropped from 40% to 31%, according to a new report from Temkin Group, “The State of Customer Experience Management 2014.”
Other findings include: