News

Feature: Hoven stays engaging with Holonis
San Diego – Engaging consumers online seems like it should be easy – after all, virtually every consumer is actively online and using multiple social media platforms at this point. However, this also means that all of your competitors are also trying to engage the public across multiple online and social channels, resulting in a huge morass of digital noise. To stand out, retailers need to ensure their digital engagement strategy is consistent, timely and personalized.
Big 5 kicks off year with big Q1; plans 10 new stores
El Segundo, Calif. – Big 5 Sporting Goods Corp. kicked off fiscal 2015 with a strong performance in the first quarter. Net income grew 6% year-over-year to $2.3 million from $2.1 million, and would have grown more if not for increased expenses relating to wages and benefits, new stores, and a legal settlement.

Big 5 plans to open approximately 10 net new stores in fiscal 2015, including three in the second quarter.

Net sales climbed 5% to $243.6 million from $231.3 million, aided by a 3.9% increase in same-store sales.

Walmart CEO McMillon sees growth in China

Walmart CEO Doug McMillon was in Beijing on Wednesday, where he put a finer point on a previously announced international expansion plan that will include a blend of 115 new stores, remodels and select closures in the world’s second largest economy.

McMillon and Walmart Asia CEO Scott Price participated in a press conference in Beijing, where the emphasis was on the retailer’s physical expansion in a market where overall economic rates of growth have been decelerating with little mention of e-commerce.
Report: Uber plans retail delivery service

San Francisco – Uber is reportedly planning to launch a same-day online retail delivery service. According to TechCrunch, Uber has already issued training documents for drivers and couriers who want to participate in the service.

About 400 retailers including Neiman Marcus, Louis Vuitton, Tiffany’s, Cohen’s Fashion Optical and Hugo Boss are said to be considering participating in what will be called the Uber Merchant Delivery Program. Training documents reference retailers Hugo Boss and Cohen’s Fashion Optical as examples.
Report: Uber planning retail delivery service

Uber is reportedly planning to launch a same-day online retail delivery service, with hundreds of major retailers eyeing the service as an option.
J.C. Penney taps consumer marketing exec as CMO

Plano, Texas -- J.C. Penney Company has named consumer marketing executive and board member Mary Beth West as executive VP and chief customer and marketing officer, effective June 1. She replaces Debra Berman, who resigned as CMO after less than two years with the retailer. West will be stepping down from the board to assume the new role.
Best Buy targets senior smartphone market with GreatCall

Best Buy is looking to expand its smartphone offerings for America's growing population of aging adults with a San Diego-based company called GreatCall.
Survey: 20% of Millennials prefer not to interact with cashiers during checkout

Chicago -- Self-service kiosks got a nod from the Millennial generation, as a new survey released by location-based mobile platform Retale showed that 20% of Millennial shoppers don’t like interacting with cashiers at checkout.

The survey examined consumer self-service checkout (SSK) adoption and preferences among brick-and-mortar retailers, focusing on SSK experiences, and evaluating convenience, challenges and desired improvements.

Research highlights include:
Staples targets small business customers

On the heels of Amazon’s B2B move, Staples is launching a marketing campaign to lure more small business customers. Staples says it will offer 40% off large posters, banners and lawn signs, and 50% off custom invitations and announcements through June 27.
Survey: Customer satisfaction down, technology key to improvement

Ann Arbor, Mich. - Despite economic indicators that show the recession is over, customers are slightly less satisfied in 2015 than they were the prior year. According to CFI Group's Retail Satisfaction Barometer 2015, the RSB score for 2015 is 79 on a 0-100 scale (with 100 being the highest possible score), a one-point drop from 2014.