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  • Black Friday still a big thing in Britain

    Black Friday may not be what it used to be in the United States, but the tradition has caught on big time across the pond, according to a report by the New York Times.

  • Top three things retailers can do when a site goes down

    Several retailers, including Neiman Marcus, had site issues this past Black Friday weekend. Here is some advice from the folks at Dynatrace, an application performance management software company, on the top three things retailers can do when things go bad online.

  • All e-commerce is local at Urban Decay

    Specialty cosmetics retailer Urban Decay is making its e-commerce site as accessible as possible to as many customers as possible.

    Urban Decay has integrated e-Spirit's FirstSpirit content management system (CMS) with a Demandware e-commerce platform. The CMS allows Urban Decay to manage the proliferation of content, then localize that content for each individual site the retailer operates internationally, through a feature called "UD All Access.” Urban Decay worked with e-commerce services provider OSF Global Services to launch the new feature.

  • NRF: Holiday weekend brings big in-store and online shoppers; online has edge

    Huge numbers of shoppers feasted on deals over Thanksgiving weekend, but how and when Americans did so has forever changed, as online activity exceeded store visits.

  • How many online sales are retailers losing?

    Even as digital commerce keeps growing, retailers are losing a sizable amount of potential online business.

    According to the new Pymnts.com Checkout Conversion Index (CCI), retailers stand to lose as much as 36% of online sales due to frictions that remain from discovery through checkout, and could lose additional sales during payment processing.

  • Pier I “popping” up—but not with a store

    Pier 1 Imports is celebrating the holidays with two unusual pop-up experiences.

    The home décor retailer is creating a life-sized, pop-up book installation, open to the public from December 2 – 6, in downtown Manhattan.

    It also is sending a limited edition, holiday pop-up catalog, created in collaboration with award-winning paper engineer Bruce Foster, to select customers. To see a video of the pop-up catalog, click here.

  • Unusual twosome mix it up for e-commerce

    Digital media company Mashable and Visa are doing a little mashing of their own to launch a new online retail entity.

  • TechBytes: Three Ways to Extend Holiday Shopping Joy—and Profits

    When retailers execute their IT and CRM strategies properly, the holiday shopping season is a joyous time of profits and customer engagement. But why let all the festivities end on Dec. 25?

    By properly leveraging solutions and strategies, retailers can extend the season of consumer goodwill (and spending) right into the New Year. As “Cyber Week” fades into memory, let’s focus on the week (or weeks) after the end of the traditional holiday season. Here are three suggestions to keep that holiday spirit alive a little longer this year.

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