News

Analysis: Despite setback, management taking Penney in right direction
JCP ended its last fiscal on a moderately upbeat note -- especially on the profit front, where it managed to push into the black. These first quarter results change the mood music to a much more somber tone and undoubtedly represent a setback in the company's recovery plans.
Report: Amazon makes bigger push into furniture category
The message is clear: Amazon wants to furnish its shoppers’ homes. The online retailer has made a strong commitment to the furniture category by expanding its merchandise assortment and custom designs. Now it is giving the category even more attention, according to sources that said the Amazon is building at least four massive warehouses focused on fulfilling and delivering bulky items, MarketWatch reported.

Lilly Pulitzer, Vera Bradley make online gift giving easier, more personal

Two specialty retailers are hoping to get more customers on board with e-gifting. Lily Pulitzer and Vera Bradley have joined Loop Commerce’s e-gifting service and platform, GiftNow.
David’s Bridal alleviates stress — for associates and customers

A specialty retailer’s new point-of-sale upgrade is helping to meet — and surpass — its customers’ expectations. David’s Bridal has created a reputation for enabling brides—and her entire wedding party— to choose a gown right off the rack. But as it expanded its offerings and services, the retailer has also established a robust special order business.
J.C. Penney in big miss on profit, sales in Q1

J.C. Penney got off to a rough start in the new year as it joined fellow department store operators Macy’s, Kohl’s and Nordstrom in reporting disappointing sales results.
‘Alexa, pay my AmEx bill…’

American Express cardholders are now only a voice-command away from browsing their account or paying their bill. The credit card company is expanding its partnership with Amazon by launching its new Amex skill for Amazon Alexa. The skill brings select experiences of AmericanExpress.com and AmEx’s mobile app to Amazon’s voice service Alexa, within devices like Amazon Echo and Echo Dot.
Specialty retailer becomes target of cyber-attack

Brooks Brothers is the latest victim of a data breach. According to the specialty retailer, an unauthorized individual installed malicious software designed to capture payment card information on some of the chain’s payment processing systems. The software compromised payment card information across some purchases made at certain Brooks Brothers and Brooks Brothers Outlet retail locations in the United States and Puerto Rico.
Report: Online growth continues at blistering pace

Online retailing is on an upward trajectory that shows no sign of slowing. In fact, the segment is expected to grow at a compounded annual growth rate (CAGR) of close to 16% between 2017-2021, according to a research forecast from Technavio.
Retail sales up in April

Retail sales increased in April, led by online, consumer electronics stores and home improvement outlets. Retail sales in April increased 0.3% seasonally adjusted over March and 3% unadjusted year-over-year, the National Retail Federation said on Friday. The number, which exclude automobiles, gasoline stations and restaurants, was below expectations.
Study: Gen Z digital, decisive and drone-ready

More than any generation before it, Gen Z has high expectations related to customer service and engagement across emerging channels. That’s according to a new report by American Express, “Raising the Bar: How Gen Z Expectations Are Reshaping Brand Experiences.” The study, conducted by Forrester Research, surveyed 1,027 North American Gen Y (ages 23 to 37) and Gen Z consumers (ages 16 to 22).