News

Industry observers are reporting that customer service is on the decline. The culprit: contact centers.  

Rent-A-Center customers can now attain merchandise even faster.   The rent-to-own retailer added Provenir Cloud, from risk analytics and decisioning solutions provider, Proviner, to support the processing of customer applications for lease purchase agreements across its Acceptance Now division. AcceptanceNow partners with a variety of furniture, appliance and other retailers, increasing shoppers’ accessibility to high quality brands.   

Nordstrom is continuing to grow its footprint in Canada.     The retailer on Friday opened its store at CF Toronto Eaton Centre, the company's second international flagship location since opening at Pacific Centre in Vancouver, British Columbia, last fall.     

A first-of-its kind arrangement has saved Aeropostale.    A consortium made up of Authentic Brands Group (ABG) and two of the nation’s largest real estate companies — General Growth Properties and Simon Property Group — announced it has finalized the acquisition of the teen apparel retailer. It is the first time that mall operators have participated in a deal to acquire a retail chain.  

Inland Private Capital Corporation has sold a FedEx Ground facility in Zionsville, Indiana, for $37.1 million.   The 303,000-sq.-ft. FedEx center was constructed just two years ago on the property, which covers two land parcels totaling 49 acres in the town 17 miles northwest of downtown Indianapolis.  

Domino’s customers can now place their orders without ever talking to a human.   Starting Sept. 15, Domino’s customers with a “pizza profile” on the chain’s website can place orders via bot-based Facebook Messenger. The pizza chain's in-house team, which created zero-click ordering via Amazon Echo and Apple Watch, also developed Domino's new ordering bot.  

Retail sales fell more than expected in August after a strong June and a relatively flat July.   The National Retail Federation said that retail sales, excluding automobiles, gasoline stations and restaurants, were down 0.3% over July. On a year-over-year basis, however, NRF calculates that retail sales increased 4.1%.    The slowdown in August was broad-based and, notably, there was a drop-off in non-store sales, NRF noted. Clothing sales increased 0.7% in August, driven by back-to-school shopping.

Uncertainty among the upcoming presidential election is not dampening holiday sales outlooks.   Indeed, retailers need to be ready to present their holiday best as U.S.-based retail performance over the November through December holiday period is expected to see a 3.2% year-over-year (YoY) lift in sales. This jump is driven partly by a 14.9% increase in YoY sales through digital channels, according to new data from RetailNext.  

Brick-and-mortar retailers such as Walmart and Best Buy are not only surviving online, but are thriving due to their sizable physical assets and digital investments.   That’s one of the main findings of a new report by Moody's Investors Service, which says that while Amazon keeps raising the stakes online and has a decade-plus advantage over other retailers in e-commerce, it still faces intense competition from the likes of Walmart and Best Buy, who are raising the bar online for other physical merchants.   

The Talbots announced that Michael Weiss, longtime CEO of Express, has joined the Talbots board of directors, effective Sept. 1, 2012.     Weiss held various leadership roles at Express, most recently serving from 2007 to 2015 as chairman, president and CEO. He joined Limited Brands in 1981 as the merchandise manager for an eight-store experimental division that became Express.