Survey: Retailers see lag in customer experience capabilityRetailers prioritize customer experience, but question their own effectiveness in delivering key aspects. What does the modern shopper want?Speed and information are the two key factors driving today’s shopping decisions. Study: Millennials may be impulsive shoppers, but they plan ahead A new survey indicates millennial shopping habits are more complex than they are often given credit for. David’s Bridal marries AI with human customer service reps The nation’s largest bridal retailer is focusing its customer service efforts on mobile messaging. CSA Exclusive: Pilot Flying J steers toward personalization A travel center retailer is increasing mobile loyalty participation and penetration with cloud-based data management. Survey: Generations differ on importance of sustainability Who your customers are may factor into sustainability decisions. RetailMeNot: This incentive drives restaurant traffic Study: Consumers pay more for brands in sync with their beliefs Providing a brand purpose takes effort, but pays dividends. The key to satisfying fashion shoppers is… Promotions are important to fashion shoppers, but not the number one influencer on their behavior. Survey: Customers want services that retailers haven’t got Retailers aren’t keeping pace with customer expectations in several key areas. First Previous 238 239 240 241 242 Next Last
