Store Systems

Guitar Center has chosen retailing veteran Darrell Webb to be the company's new president and CEO. From 2011 to 2013, Webb served as chairman and CEO of the Sports Authority.   Webb has more than 30 years of experience in retailing and has led several multibillion dollar companies through periods of rapid growth.  

Belk Inc. has renewed its agreement with eBay Enterprise to manage multi-site customer support.

Belk first partnered with eBay Enterprise in 2008 with the launch of Belk.com. Since then, Belk has increased its online business significantly and eBay Enterprise has continued to support that growth by providing customer sales and service solutions through various contact channels.

Framingham, Mass. – About 1.16 million customer payment cards may have been exposed in a security breach at Staples Inc. earlier this year. In an update on the breach situation, Staples said that criminals deployed malware to some POS systems at 115 of its more than 1,400 U.S. retail stores, providing access to data from purchases made from July 20 through Sept. 16, 2014. 

Time and again in 2014 the vulnerability of retailers’ information systems became apparent with Staples the latest major chain forced to admit an inability to protect customers’ personal information.

Now Staples has released more information about its data breach in September.

Austin, Texas - Epicor Software Corp. is launching a strategic partnership with integrated payment solutions provider AJB Software Design, Inc. to simplify and secure electronic payment acceptance at the point-of-purchase, enabling retailers to accommodate new and emerging methods of payment and comply with security best practices such as the forthcoming Europay, MasterCard and Visa (“EMV”) initiative.   

Mark Dunson, Emerson Climate Technologies   Supermarkets are utilizing data-driven approaches to offset a moderate economy, varying consumer behavior and the continued rise of online competitors. Achievement often depends on reacting well to difficult issues or, better, getting ahead of the next obstacles. There's no telling how the year will develop, but there are several clear challenges and opportunities for savvy supermarkets in 2015.   

As the retail industry enters the home stretch of the holiday season, it’s a fitting time to think about not just the gifts your customers are giving their loved ones, but gifts you can give your customers. Not gifts in the form of cash or merchandise (though surely your customers would gladly accept them), but gifts in the form of omnichannel features and services. Consider giving the following three omnichannel gifts to your customers for the holidays and beyond, if you haven’t already.  

Normanton, U.K. – U.K.-based discount retailer Poundworld is embarking on an IT overhaul with global retail IT services provider PCMS to support its long-term growth plans. The 10-month project will see Poundworld implement a range of new IT systems to improve customer experience, efficiency and store management.