Store Systems

Count Macy’s among the retailers who realize a seamless customer experience starts in the back end.

Macy’s is supporting a new omnichannel order fulfillment program called “Pick to the Last Unit” (P2LU) with Tyco’s TrueVUE RFID inventory visibility platform,

Abandoned carts get plenty of attention. Retailers run reports on lost revenue from abandons. Email campaigns start hitting customers as soon as an hour after they abandon. A day later, another email comes.

Targeting cart abandoners is definitely effective. Statistics show that as much as 25% of lost revenue can be regained via abandoned cart emails. But what if you didn't lose that revenue in the first place?

We'll never live in a zero abandonment world. But we can definitely limit the chances of abandonment.

Mobile technology is helping shoppers at Scranton, Pennsylvania-based Gerrity’s Super Market Inc. check out much more conveniently.

Gerrity’s is beta testing a checkout app from mobile grocery solution provider Skip. The app, which Gerrity’s is the first retailer to test, lets customers scan items with their phone and place it in their cart or basket. For produce or other items that need to be weighed, shoppers place the goods on Skip scales that weight them and present a barcode for the price.

Abandoned carts get plenty of attention. Retailers run reports on lost revenue from abandons. Email campaigns start hitting customers as soon as an hour after they abandon. A day later, another email comes.

Targeting cart abandoners is definitely effective. Statistics show that as much as 25% of lost revenue can be regained via abandoned cart emails. But what if you didn't lose that revenue in the first place?

We'll never live in a zero abandonment world. But we can definitely limit the chances of abandonment.

As always, it seems to have blurred by before it even started, but NRF 2016 is over. As the retail industry collectively unpacks it bags, sorts through business cards and decompresses, I’d like to offer a few key trends I observed during my own three days of Big Show immersion.

Back to Basics

A new study shows that consumer demand for mobile technology has reached a fever pitch, with most shoppers trending toward mobile-friendly retailers.

According to a study by SOTI, differentiating with mobile technology is proving successful among retailers, with 73% of survey respondents stating the availability of in-store mobile technology signaled better customer service and loyalty, an increase of 26% from the previous year.

The Golub Corp., operators of the Price Chopper grocery store chain, named Scott Grimmett as president and CEO. Grimmett, who has been part of the family-owned company’s succession plan since joining Golub in January 2012 as executive VP and COO, is the first non-family member to head up the chain. He replaces Jerry Golub, who has been appointed vice chairman of the board

Marsh on Tuesday affirmed its commitment to the Bloomington, Indiana market and the company's two other Bloomington stores, 1825 Kinser Pike and 123 South Kingston Drive, following the closure of its location at 3600 West Third Street.

The Kinser Pike store will begin an extensive remodel immediately, Marsh reported, along with the copmany's Teal Road store in Lafayette, Indiana. Other recent remodels include Marsh's Kingston Drive store in Bloomington, as well as its Salisbury Street location in West Lafayette.